Concierge

We are seeking a friendly and customer-focused Concierge to join our team in Gaithersburg, United States. As a Concierge, you will be the face of our organization, providing exceptional service and creating memorable experiences for our guests.

• Welcome and greet guests upon arrival, offering assistance with luggage and directions
• Provide information about local attractions, restaurants, and entertainment options
• Make reservations for dining, transportation, and various activities
• Arrange tickets for shows, sporting events, and other local attractions
• Assist guests with special requests and resolve any issues or concerns
• Coordinate with other departments to ensure seamless service delivery
• Maintain up-to-date knowledge of local events, attractions, and services
• Handle guest inquiries and requests via phone, email, and in person
• Manage and organize the concierge desk, keeping it tidy and well-stocked with relevant materials
• Collaborate with the front desk team to ensure a smooth check-in and check-out process

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in computer systems, including Microsoft Office and reservation software
• In-depth knowledge of local attractions, restaurants, and services in Gaithersburg and surrounding areas
• Previous experience in hospitality or customer service roles
• Experience in a luxury hotel or resort setting is preferred
• High school diploma or equivalent; a degree in Hospitality Management is a plus
• Fluency in English; additional languages are beneficial
• Applicants must be at least 18 years of age to be considered for this position.

Depending upon the status of the position, Asbury offers generous benefits including medical, dental, and vision coverage; 401K with match; PTO and paid holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.