Computer Systems Analyst

DecisiveInstincts, LLC, is a joint venture (ActioNet and Akamai Intelligence) is seeking a Computer Systems Analyst to monitor, maintain, and support IT systems in a secure, mission-critical environment. The administrator will troubleshoot operating system and network issues, assist with system updates and configuration management, and ensure systems are compliant with IT security standards. This role requires strong analytical skills, attention to detail, and the ability to document processes and standard procedures.

• Monitor and maintain system performance and availability across servers and networks.
• Analyze and troubleshoot operating system and network issues to minimize downtime.
• Assist in system patching, updates, and configuration management to maintain security posture.
• Support system integration, software testing, and deployment activities.
• Document system processes, workflows, and standard operating procedures.
• Coordinate with IT security teams to ensure compliance, hardening, and risk mitigation.
• Collaborate with cross-functional teams to support system upgrades, enhancements, and troubleshooting.

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred; Associate’s degree or equivalent experience acceptable.
• 3–5 years of experience in system administration, IT operations, or network support.
• Knowledge of Windows and/or Linux operating systems, networking fundamentals, and system monitoring tools.
• Active Secret Clearance required.

• Experience with system hardening, patch management, and IT security compliance.
• Familiarity with configuration management tools, virtualization, and cloud platforms.
• Strong problem-solving, communication, and documentation skills.