Description
This role will be responsible for the execution of diagnostics and repairs in alignment with manufacturer expectation of quality and efficiency. You will focus on meeting repair goals within the first 90-days of employment.
Essential Duties
Review and diagnose customer devices, analyzing the performance to determine details of equipment problems
Earn and keep current on certifications for device manufacturers as needed, staying current with technology, procedures and trainings
Ability to consistently produce quality hardware repairs in alignment with role specific KPI's
Ability to lift 50+ lbs on a consistent basis
Roles & Responsibilities
Reinstall operating systems, or adjust software settings to resolve equipment issues
Perform repairs that meet the minimum requirements of the manufacturer’s key performance metrics
Maintain a clean and organized work station to manufacturer and organization standards
Earn and keep current on certifications for Apple, Lenovo, HP, Dell, and other manufacturers as identified by the organization
Execute repairs within turnaround times and quality to the clients and organizations standards as agreed
Resolve issues with manufacturer’s internal service teams, requiring verbal and written communication
Keep track of devices and parts inventory while performing repairs
Maintain part storage for repairs in process, and place orders for parts as needed
Accurately complete service tracking documentation in internal systems
Learn and uses new processes and procedures as required for repair process
Collaborate with team members and technical team leads across the organization on organizational goals, aligning with the company’s core values
Engage with vendors, customers, and team members with a positive attitude, aligning with the company’s core values
Reads and researches specifications, using service guides to determine machine settings
Support team mates troubleshoot and diagnose device problems, sharing best practices and experiences
Assist in department cycle counts, escalating discrepancies to leadership
Other duties as assigned by leadership
Qualifications
2+ Years experience performing laptop, desktop, tablet, and/or iPhone repairs
A minimum of one of the following certifications: Comp TIA A+ (nice to have), ACMT, ACiT, Lenovo, HP, Dell, Toshiba
Committed to staying current on technology, procedures and training for manufacturers
Comfortable with written and verbal communication
Reliable and maintains regular and punctual attendance
Knowledge of Microsoft Excel, Word, or the Google Suite
ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
