Lead the Compliance product team to enhance performance and user journey, driving data-driven improvements in KYC and compliance processes for a fast-paced fintech environment.
Responsibilities
Oversee and lead the Compliance product team, monitor performance, manage incidents and identify enhancement opportunities for both existing and potential new solutions
Develop and liaise with Compliance and internal stakeholders building world-class Compliance product solutions
Evaluate and improve Compliance product performance by tracking key metrics and notifications
Partner with multiple internal teams to identify and alleviate Compliance promptly
Work with Compliance, Engineering and Design to ideate, design, build, and optimize our user journey, from registration to KYC and beyond
Own related operational metrics such as KYC pass rates
Drive strong decision-making through quantitative analysis, and qualitative research (including competitor research) and customer insights
Partner with cross-functional stakeholders (Compliance, CS, Operations, etc.) to scale the business while vouching for best in class user experience
Requirements
Bachelor’s or Master’s degree in a technical field (e.g Computer Science) or a design-related field
Experienced in building and managing fintech related compliance/KYC features and flows
Familiar with the onboarding/KYC flows of crypto exchanges and fintech apps
Familiar with the Philippines and/or multi countries kyc rules
Possess superior analytical and quantitative skills, and have the ability to use hard data and metrics to back up assumptions
Demonstrate ability working in a data-driven environment and moving metrics to reach KPI goals
You are insatiably curious and inquisitive (asking “why?” a lot) You are a skilled communicator and can collaborate effectively with a breadth of stakeholders including engineering, lawyers, compliance people, sales reps, and executives
Coins.ph is the most convenient mobile wallet for Filipinos to buy load, make online payments, and trade digital currencies. Approved and regulated by the BSP.
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