We are seeking a dedicated and detail-oriented Compliance Manager to join our team. This role is pivotal in ensuring organizational compliance with applicable laws, regulations, and internal policies related to language interpretation and translation services. This role focuses heavily on working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. This position involves collaboration with various departments including interpreter management, talent acquisition, quality assurance, operations, sales, and IT. The Compliance Manager must work with others to balance multiple simultaneous projects in a fast-paced environment.
Responsibilities
Design and drive the implementation of organizational compliance policies that are aligned with regulatory requirements and client standards promoting a strong culture of compliance and continuous improvement.
Oversee team management functions including workforce planning, time and attendance oversight, and performance evaluation processes that support employee growth and development.
Provide strategic oversight of departmental tracking systems to ensure data integrity, operational efficiencies, and regulatory alignment.
Lead interpreter onboarding management through effective administration and oversight of processes within the Deel platform leveraging regular reporting and trend analysis to identify opportunities that enhance operational efficiency, maintain compliance, manage risks, and strengthen workforce strategy.
Accountable for ensuring the accuracy and completeness of documentation in response to client compliance and IT security due-diligence audits.
On a continual basis, assess federal, state, local, and industry specific regulations impacting interpreter services to ensure organizational compliance, and advise on policy and procedural enhancements to align with evolving regulatory requirements.
Address escalations related to background checks, client and interpreter related compliance issues/concerns, and service activations to ensure timely and compliant service delivery.
Direct the planning for and execution of new employee orientation sessions inclusive of compliance standards to align with service delivery objectives.
Establish key performance metrics related to onboarding, audits, and strategic departmental initiatives, and communicate weekly updates to key stakeholders providing insights into critical performance metrics and opportunities for improvements.
Qualifications
Strong follow-up skills with team members in a constructive, supportive and positive manner
Strong understanding of compliance standards and regulatory requirements
Excellent organizational and project management skills
Effective communication and interpersonal abilities, including the ability to motivate others while understanding their needs and concerns
Persuasive, teaching-oriented mindset
Ability to handle detailed work quickly, correctly, and efficiently
People and service oriented
Ability to lead by example
Ability to work collaboratively across departments
Microsoft Office proficiency
LSA Provides a great benefits package to full-time employees. We offer Medical, Dental, Vision, 401k with partial match, and other employer covered benefits. Reach out to set up an interview and learn more!
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at
800.305.9673
Founded in 1991 by Laura K.T. Schriver, LSA offers a full range of premier language-based services. With over 240 employees and a network of more than 3,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide, in over 230 languages, across virtually every industry segment. LSA is conveniently located in Horsham, minutes from the PA Turnpike, in a business center with ample free parking and beautiful landscaping. LSA offers a competitive benefits package with a generous 401k match for qualifying employees. For more information on LSA, please visit
www.lsa.inc
LSA is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EEO IS THE LAW
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
LSA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the LSA’s legal duty to furnish information. 41 CFR
60-1.35(c)
