Compliance Lead (Process and Policy)

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Compliance Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Support the development and delivery of employee training, onboarding, and internal learning programs
• Help communicate new processes, policies, and guidelines in a clear and easy-to-understand manner
• Partner with leaders and teams to plan and roll out learning initiatives across the organization
• Track training participation, completion, and follow-up actions to ensure accountability
• Assist in maintaining and organizing learning materials so they are accessible and practical for day-to-day use
• Gather feedback from employees and stakeholders to improve training content and delivery
• Provide ongoing support to ensure understanding and adherence to established processes and policies

Requirements

• Proven experience supporting training, onboarding, or learning initiatives in the BPO industry
• Knowledge of regulatory requirements and standards

• Strong attention to detail and ability to accurately document complex processes and policies
• Excellent written and verbal communication skills
• Proficiency in using documentation tools and software
• Ability to work collaboratively with cross-functional teams
• Strong organizational and time management skills
• Willing to work onsite in Shaw Blvd, Mandaluyong and Buendia, Makati
• Amenable working night shift

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives