Community Support Specialist

Your mission

To serve as the backbone of the user community by bridging the gap between data management, visual communication, and direct support. You will ensure the community experience is seamless by providing accurate data, professional visual guides, and high-quality user engagement, ultimately acting as the essential aide to the Community Manager.

What you will do?

• Direct User Support: Provide a professional support presence via Intercom, Discord and email, with the opportunity to handle more technical enquiries over time.
  
  

• Visual Asset Creation: Use Photoshop or Affinity to design high-quality graphics, annotated "how-to" guides, and social assets to help users navigate the product.

• Community Data Tracking: Maintain and manipulate spreadsheets to track engagement metrics, bug reports, and user feedback trends to identify community needs.

• Quality & Exactness: Audit community-facing documentation and automated responses to eliminate broken links and outdated information.

• Operational Support: Support the Community Manager in ensuring all shared data is precise and every user interaction is handled with professionalism.

Your profile

• English: Fluency in written English is essential.

• Evening Availability: We are looking for someone to maintain the "pulse" of the community during peak global activity. This requires availability during UK evenings, which aligns with key active hours across US and Asian time zones, ensuring our users are supported regardless of where they are logging in from.

• Spreadsheet Proficiency: You possess Excel and/or Google Sheets skills and are comfortable organising thousands of user entries or feedback points.

• Design Literate: You are proficient in Adobe Photoshop and/or Affinity Suite and can transform a basic screenshot into a beautiful, brand-aligned instructional graphic.

• Detail-Orientated: You take immense pride in "pixel-perfect" work and error-free data entry; precision is your default setting.

• Empathetic Communicator: You are friendly and helpful, naturally seeking to go the extra mile to resolve user issues.

• Reliable & Professional: You have a high standard for quality and can maintain professionalism across all support channels.

Why us?

• Join the only motorsport startup in the world backed by tier one VCs
• Work on cutting-edge tech, campaigns and partnerships that reach users across the globe 24/7
• Join a team of fellow motorsport fans and simracers who have backgrounds in top startups, sports data science, tier one consulting and professional motorsport
• Quarterly learning day and budget
• Full remote/office flexibility according to what works for you with a great London HQ
• Generous options package as a key early employee
• Private pension (for UK employees)
• Private health insurance (for UK employees)