Community Specialist / Analyst

About Amartha

At Amartha, we empower micro-businesses across Indonesia, enabling growth and equal prosperity. We’ve supported over 2.7 million entrepreneurs—mostly women—by disbursing IDR 22.8 trillion in funding. As we step into 2025, Amartha is evolving into a technology-driven financial ecosystem, expanding our reach in lending, funding, and payments. Through innovation and digital solutions, we aim to enhance accessibility, streamline processes, and create a seamless user experience.

About the team

Amartha’s Marketing & Growth team drives business growth by connecting our products with the right audiences at the right time. We combine creative storytelling with data-driven strategies to acquire new customers, increase engagement, and build lasting relationships with our communities. Working at the intersection of marketing, product, and technology, our team develops innovative campaigns and initiatives that fuel company growth while creating meaningful connections with our users. We value creativity, analytical thinking, collaboration, and a relentless focus on delivering measurable results that support our business objectives.

About the role

We are seeking passionate and community-focused individuals to join our team as Community Specialists. These roles will be responsible for building and nurturing vibrant communities around our products and services. We're hiring community specialists for specific community segments: mitra/grassroots community. Further communities may be developed in the future. The ideal candidates will combine strong interpersonal skills with data-driven approaches to foster engagement, gather insights, and drive community growth.

Key Responsibilities

Community Building & Engagement

• Design and implement community engagement strategies tailored to specific segments
• Create, curate, and distribute relevant content that adds value for community members
• Develop and maintain community guidelines, processes, and best practices
• Organize and facilitate online discussions, virtual events, and in-person meetups
• Identify and nurture relationships with key community members and potential advocates

Community Growth & Retention

• Develop strategies to increase community membership and active participation
• Design onboarding experiences that welcome new members and encourage participation
• Implement retention initiatives to maintain engagement and reduce churn
• Track community growth metrics and implement initiatives to achieve targets
• Identify opportunities to expand community reach within target segments

Feedback Collection & Insights

• Establish channels for collecting community feedback on products and services
• Synthesize community insights to inform product development and business strategies
• Create regular reports highlighting community sentiment, needs, and opportunities
• Share community perspectives with internal teams to improve customer experience
• Conduct periodic community surveys and needs assessments

Cross-Functional Collaboration

• Work closely with business units, frontline, product and tech, HR, and marketing teams, amongst others
• Coordinate with content creators and design teams for community materials
• Align community initiatives with overall business objectives
• Advocate for community needs within the organization
• Participate in planning sessions to ensure the community perspective is represented

Requirements

Technical Skills

• Proficiency with community management platforms and social media tools
• Familiarity with data analysis and reporting on community metrics
• Basic knowledge of event management and webinar platforms
• Talks actively & has good public speaking skills

Soft Skills

• Exceptional interpersonal and communication abilities
• Empathy and cultural sensitivity when engaging diverse community members
• Problem-solving attitude and ability to mediate conflicts
• Strong organizational skills and attention to detail
• Self-motivated with the ability to work independently and as part of a team

Preferred Qualifications

• 1 - 3 years of experience in a similar role
• Experience working with similar community segments (financial services partners, grassroots networks, B2C )
• Understanding of the financial services industry and related products
• Background in customer success, relationship management, or field operations
• Experience organizing both virtual and in-person community events
• Willing to do business travel frequently

At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives—shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences—drive innovation and growth.

We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.