About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
Your Mission
We are looking for a Community Relations Specialist to join the Customer Support team at BlaBlaCar. Their mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects. As a Community Relations Specialist, your role will be to assist the members in the German market. You will be reporting to our Associate Manager - Italy and Germany.
Your responsibilities:
Assist members via various channels: respond to member requests (tickets, social networks, moderation) with a high level of quality.
Animate coaching sessions for team members (internal and external).
Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams.
Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.).
Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)
Your qualifications:
Previous experience in customer service (at least 1 year)
Excellent communication and active listening skills with a willingness to help others
A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level
Full working proficiency in English and German (Please send your CV in English)
You fit with our BlaBlaPrinciples
You thrive in a collaborative, fast-growing and innovative environment
You have the ability to take ownership, be aligned with business priorities
Nice to have: Proficiency in French
What we have to offer:
4 additional weeks on top of legal maternity/paternity leaves
Financial support for home office equipment (2000 PLN)
Minimum 20 days holidays per year (based on work experience)
Local meal plan policy (320 PLN/month)
Public transport (50 PLN/month)
Multisport membership
Private health insurance (Allianz)
Free unlimited carpooling & bus rides
Personal growth via trainings, mentorship, and internal mobility programs
Employee Stock ownership plan
Regular team building events
Mental health support through Moka.care
1 day off per year to test our product
1 day per year for social engagements with non-profits
Interested in joining the ride?
a 45-min video-call with one of our Talent Acquisition Manager to get to know you, understand your career expectations and answer your questions
a fully remote exercise to evaluate your technical skills
a 60-min video-call with our Associate Manager - Italy and Germany, Alessandra Minio, to deep dive into the role
a 30-min video-call with our Senior Customer Operations Manager ,Aline Romer, for a vision fit and rounding off the process
