Patsnap
Community Operations Intern (R&D / PLG Product)
TLDR
Assist in growing and engaging a user community for a product-led platform serving R&D scientists and researchers by supporting community engagement and user feedback processes.
What You’ll Do
What We’re Looking For
Nice to Have
What You’ll Gain
Community Engagement
Support day-to-day engagement with our community of scientists and researchers.
Moderate discussions across platforms (e.g., Slack, Discord, forums).
Respond to basic user queries and escalate technical/product issues when needed.
Community Growth (PLG Focus)
Help design and execute initiatives to grow and activate users.
Support onboarding experiences for new users.
Identify ways to improve user engagement and retention
Content & Knowledge Support
Assist in creating community content (e.g., tutorials, use cases, discussion prompts). Translate technical/product concepts into user-friendly communication.
Capture user feedback and insights to inform product improvements.
User Insights & Operations
Monitor community activity and engagement metrics.
Organize and tag user feedback from the community.
Support internal reporting on user behavior and trends.
Undergraduate in Engineering, Chemistry, Materials Science, Life Sciences, or related field. Exposure to a research environment (e.g., lab work, research projects, internships).
Strong curiosity about how scientists work and solve problems.
Good written communication skills (ability to explain technical ideas clearly).
Organized and proactive, with attention to detail.
Experience with online communities, forums, or student/research groups.
Interest in startups, SaaS, or product-led growth (PLG).
Familiarity with tools like Slack, Notion, Discord, or similar.
Exposure to how AI / SaaS products serve real R&D users.
Experience working at the intersection of science, product, and user engagement.
Opportunity to shape how a technical community grows from early stage.
Patsnap is a SaaS platform that empowers organizations to leverage their Intellectual Property and Research & Development productivity. Our innovative solution utilizes AI to streamline collaboration among IP and R&D teams throughout the entire innovation lifecycle, making it easier for them to develop market-ready products. With a global clientele of over 12,000 companies, Patsnap is redefining how organizations approach innovation in a data-driven world.
- Founded
- Founded 2007
- Employees
- 500+ employees
- Industry
- Internet Software & Services
- Total raised
- $350M raised