Community & Membership Manager, Xsolla Club (Tel Aviv)

ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. Xsolla Club is our members-only physical hub designed to bring game creators, startups, and industry professionals together. It provides a curated environment for collaboration, events, learning, networking, and community growth. Our pilot location in Tel Aviv is the first of several global Club spaces built to empower and elevate the gaming ecosystem. For more information, visit xsolla.com. ABOUT YOU We are looking for a Community & Membership Manager who is relationship-driven, proactive, energetic, and deeply community-minded. The ideal candidate is passionate about building and nurturing communities—both online and offline—and thrives in environments where engagement, communication, and member experience come first. You are someone who excels at the full membership lifecycle: attracting prospective members, onboarding them effectively, fostering ongoing engagement, and ensuring long-term retention. You are a confident communicator, skilled at managing community programs, and comfortable operating across in-club interactions and digital platforms. You enjoy collaborating with the Events team to create a cohesive member journey and take pride in being the primary point of contact for a fast-growing community of creators. If you love building strong relationships, designing thoughtful programs, and supporting the gaming community through meaningful engagement, we would love to hear from you. Responsibilities

Own membership growth and retention targets; build and execute quarterly community plans.

Lead the full member journey: tours, onboarding, welcome flows, first-30-day activation, ongoing engagement, renewals, and win-backs.

Operate all community channels: in-club presence, Discord/Slack, newsletters, social platforms (e.g., LinkedIn/X), and content in the Xsolla Club app.

Run community programs and campaigns (AMAs, office hours, peer circles, dev diaries, referral/ambassador initiatives); collaborate with the Events Manager on the broader programming calendar.

Serve as the primary member point of contact; triage questions and issues, maintain response-time SLAs, escalate as needed, and track all activity in JIRA.

Create and publish member communications, including updates, spotlights, and guides; maintain a consistent brand voice in both Hebrew and English.

Promote and educate members on Club Points usage within the app; collect feedback and recommend improvements.

Manage a small community budget (swag, snacks, micro-grants); coordinate with vendors, volunteers, and partners.

Track and report weekly/monthly KPIs: activation rate, MAU/participation, event attendance %, NPS/CSAT, retention/churn, referrals; produce insights and recommended actions.

Qualifications (Required)

3–5 years in community management or membership operations (gaming ecosystem, coworking, hospitality, or media preferred), with experience across online and offline engagement.

Proven success growing and retaining a membership or user base; target-driven and comfortable operating to KPIs.

Excellent member-facing communication, moderation, and conflict-resolution skills; confident host and facilitator.

Hands-on experience with community, messaging, and basic newsletter/social tools; ability to select lightweight solutions as needed.

JIRA familiarity (or ability to learn quickly).

Data-driven operator with strong Google Sheets and reporting discipline.

Fluent Hebrew and English (spoken and written), with strong writing and editing skills.

On-site role in Tel Aviv, Sun–Thu (~9–5) with regular evening events; no travel.

Eligible to work in Israel; no visa sponsorship available.

Qualifications (Preferred)

Degree welcome; practical experience prioritized.