Community Manager

About Vidsy Vidsy is a global creative platform transforming how the world’s biggest brands create video advertising across paid social.  With teams across NYC, LA, Toronto, and London, we partner with global advertisers like L’Oréal, Amazon and PepsiCo enabling them to produce creator and AI powered video advertising at scale.  The Role We’re looking for a highly organised, proactive, and people-obsessed Community Manager to join Vidsy’s fast-growing Community Team.
 Vidsy’s Community Team sits at the heart of everything we do, empowering tens of thousands of Creators around the world to deliver exceptional social-first content for brands like PepsiCo, L’Oréal Paris, Activision Blizzard and many more.
 From onboarding and briefing, to day-to-day support, to project delivery, we ensure Creators have the clarity, confidence and resources they need to do their best work. In this role, you’ll play a central part in supporting and managing large groups of Creators across multiple simultaneous projects. You’ll coordinate workflows, keep production moving smoothly, solve operational challenges with calm efficiency, and make sure every Creator feels set up for success.
 You’ll work closely with our Commercial, Strategy and Creative teams to match great Creators with great briefs, proactively nurturing relationships, spotting opportunities, and helping deliver industry-leading content at scale. This role blends creativity, operations, and relationship-building, ideal for someone who thrives in a fast-moving environment where no two days are the same. What You'll be Doing

Creator & Project Management Manage and support groups of Creators delivering social-first content across multiple concurrent briefs. Work closely with our Commercial, Strategy and Creative teams to match talent with the right briefs. Keep project flows smooth and well-organised, aligning deadlines, sharing updates, and ensuring high-quality delivery.

People & Relationship Building Contribute to initiatives that strengthen community engagement and turn engaged contributors into long-term champions. Identify inactive or at-risk Creators and support reactivation efforts. Advocate for Creators across Vidsy, ensuring their needs and insights help shape our workflow and platform.

Operational Excellence Proactively support day-to-day production logistics, from arranging product shipments to processing payments and tracking deliverables. Spot gaps or inefficiencies in our systems and contribute ideas to improve tools, processes and operational workflows. Bring a calm, solutions-focused approach that helps teams move quickly and stay aligned.

Must Haves

Exceptional project and operational management skills - able to juggle multiple deadlines, teams, and workflows with clarity and confidence.

Strong autonomy and problem-solving ability - you take ownership, act fast, and unblock challenges independently.

Outstanding communication and organisation - you manage expectations clearly and keep information flowing smoothly across teams and Creators.

Deep empathy for Creators and freelancers - you understand the realities of creative work and know how to support people doing it.

A calm, steady approach under pressure - you stay composed, structured and supportive even when the pace is high.

Nice to have

Experience recognising and attracting creative talent (UGC Creators, influencers, videographers, editors).

Previous experience delivering digital marketing or creator-led campaigns (agency or in-house).

Experience with tools like Intercom, Airtable, or other workflow/CRM platforms.

A social-native mindset, passion for digital culture, social media trends and emerging creators.