Community Manager (English and Portuguese)

The role

This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can to maintain customer satisfaction in line with the needs of our customers.

The team

You will be part of an EPIC team! You will belong to the Engagement team that has the great purpose of strengthening the relationship between brands and consumers to achieve the best interaction with our customers. The projects you will be in will have an impact on the consumer, client and all Findasensers, achieving relationships that work at all levels. You will be part of a self-management environment that will allow you to lead new and unique projects, empowering the Innovation Leader that identifies all of us at Findasense.

What will you do?

• You will manage the monthly calendar for our client's social networks, being the interlocutor with them to solve any doubts.
• You will be in charge of publishing the monthly content plan, answering all comments and queries received, strengthening the link with consumers, and detecting possible trends or trending topics (TT) that may arise.
• You will actively monitor and identify conversation trends and cultural moments relevant to the brand, capitalizing on them through real-time marketing opportunities in coordination with the creative agency.
• You will detect, contact, and foster conversations with influencers and key opinion leaders (KOLs), leveraging their relevance to amplify brand messages and increase engagement.
• The channels you will manage will be social networks (Social Media) and customer care channels (Care) through email and phone.
• You will also promote some of the content on the networks.
• You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.
• You will produce monthly quantitative and qualitative reports on Social Media and Care performance.
• You will research new trends in RRSS that contribute to the creation of content for brands and/or current clients, identifying new formats, platforms, and tone-of-voice approaches to keep the brand relevant.

Requirements

Who you are?

• You will bring 2 to 3 years of experience as a Community Manager.

• Professional degree in Marketing, Advertising, Journalism, or Social Communication.

• Someone who manages social networks and is up to date with the latest news.
• A person oriented to help consumers, organized and attentive to detail.
• Sociable person who enjoys customer service and generates good engagement with everyone.
• Fluent in English and Portuguese Mandatory
• Willingness to travel at some point during the year.
• Availability to work full time.

Benefits

• An indefinite-term contract with Findasense Colombia, with a 2-month probation period.
• 23 business days of vacation, plus your birthday off!
• Private health insurance — at Findasense we care about your well-being.
• You can work from home, from any Findasense office, or from anywhere in the world, in line with our Hybrid Way of Work policy.
• Connectivity allowance.
• Flexible hours to support your work–life balance.
• Employee Fund – Fondemec.
• You’ll be able to participate in our volunteer program, with 40 working hours per year to collaborate with organizations involved in community service or volunteer initiatives.