Community Manager – Canada

FIGS is looking to hire a community manager as we grow our community both domestically and abroad. The ideal candidate is an experienced marketing professional that loves making new connections, is familiar with global social media and influencer marketing and enjoys helping companies build something from the ground up. You are organized, have excellent follow-through and an ability to anticipate needs. Most importantly, you care! Fluency in French is a plus and will be highly valued.

What You’ll Do: 

• Manage and craft the Canadian community strategy - supporting over 100+ healthcare professional ambassadors globally that act as a FIGS brand microphone.  
• Help support strategic community segmentation efforts, with goal-setting by segment
• Manage the ideation and execution of product launches, 360 campaigns, small scale events, and other brand initiatives with ambassadors on a global scale, including integration into campaigns/casting, event community management, gifting, sampling & engagement, and UGC creation.
• Actively manage the scouting and recruiting of new ambassadors, while deepening existing brand ambassador relationships.  
• Help implement clear processes for the FIGS Awesome Humans Ambassador program.
• Manage the day-to-day, while anticipating personal surprises and delights that feel unique to each community member - this is our community’s ‘secret sauce’! 
• Report on influencer marketing campaigns, including EMV, impressions by segment. Effectively use data to improve our efforts.
• Consistently be looking for ways to help FIGS serve those who serve others!

Qualifications

• 6+ years background in social media and ambassador/influencer marketing and management 
• Ability to travel up to 2x per month
• Experience with reporting on influencer marketing campaigns and related efforts on an international basis.
• Experience executing contracts internally and externally, especially with a global perspective
• Experience communicating clearly and effectively via email, phone and social media
• Experience representing a brand, communicating values and value propositions

Other Must Haves:

• A self-starter that acts like an owner. They’re self-motivated, highly proactive and demonstrate an ability to work autonomously, anticipating the needs of the projects assigned to them.
• A people person who is able to build and maintain relationships that are both friendly and allow for a mutually beneficial relationship that lasts, across international boundaries.
• Someone who is familiar with social media and influencer marketing. They stay on top of social media trends and the influencer marketing industry worldwide and want to innovate within it.
• Curiosity for discovering influencers & building relationships globally.
• Someone who understands the need to make a really good impression on the people they work with, no matter where they are located.
• A problem solver. They’re adept at creative problem solving, are extremely resourceful and organized.
• Someone who can work on multiple projects at once and be flexible when timelines and priorities shift.
• Someone who has a positive attitude, excellent work ethic and strong interpersonal skills. They’re not afraid to get gritty, roll up your sleeves, and do what needs to be done. 

A little bit about us…

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand.

Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.