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Supermassive Games

Community Manager - 6 month FTC

Guildford , United Kingdom
full-time

AI overview

This role involves actively growing and nurturing the community across key gaming platforms while providing valuable insights to the development and publishing teams.

We’re an award-winning games studio known for producing dark storytelling titles such as the BAFTA-winning Until Dawn, the cinematic masterclass of The Dark Pictures Anthology, the multi-award-winning The Quarry, the world of Little Nightmares and many more!

As Community Manager your role would be to grow and support our existing community across all our channels, but with a focus on Reddit, Discord, Steam and Twitch.

You would be working closely with our growing community, especially in the platforms above, and also share feedback and sentiment to our publishing and development teams.

 

Here’s just a snippet of what you’ll be up to 😊

 

  • Grow and nurture the Supermassive Games community across Reddit, Discord, Steam and Twitch.
  • Share community sentiment and insights with Social, Development and Publishing teams.
  • Deeply understand our games to communicate authentically with players.
  • Engage actively with communities and stay aware of relevant trends.
  • Spot and escalate community issues to the appropriate teams.
  • Provide light customer support by directing players to our support channels.
  • Research and engage with content creators and relevant gaming communities.
  • Identify toxic behaviour and act appropriately (ban, report, ignore, respond).

Requirements

What we’re looking for:

 

  • Proven experience in community management or a closely related role
  • Experience building, managing and engaging online communities
  • Confident using Reddit, Discord, Steam and other key platforms
  • Genuine passion for gaming and player communities
  • Strong written communication and attention to detail
  • Well‑organised, with the ability to capture patterns, feedback and bugs clearly

Benefits

The Perks of being a Supermassive Superstar are:

 

  • 25 Days Annual Leave (3 of which are used when we close the studio for our end of year break)
  • Private Medical Insurance (BUPA) 
  • Medicash assistance (Including dental and optician support)
  • Life Assurance (6 x annual salary)
  • Pension Scheme
  • Employee Assistance Programme
  • Income Protection  
  • Enhanced Family Leave (maternity and paternity pay) 

Perks & Benefits Extracted with AI

  • Health Insurance: Private Medical Insurance (BUPA)
  • Enhanced Family Leave: Enhanced Family Leave (maternity and paternity pay)
Supermassive Games

We are a BAFTA-winning, independent game developer with a reputation for innovation in both storytelling and VR. We have released a number of successful titles and are best known for the critically acclaimed PS4 hit Until Dawn. We recently announced The Dark Pictures Anthology - a series of stand-alone, horror games for PS4, Xbox and PC. The first game is Man of Medan - coming out in 2019.Founded in 2008, the studio is now home to over 150 talented individuals working across a range of storytelling and VR titles. We've built a track record of high-end production backed up with delivery and reliability. We teamed up with ITN Productions and games trade body TIGA to create this video that explains more about us and how we work.The studio has received numerous awards, including a BAFTA for Until Dawn, and was included on the prestigious Deloitte UK Technology Fast 50 and Technology Fast 500 lists in 2013.The studio also works with GamesAid, other charities and educational establishments.With a passion to deliver both high-end interactive drama and boundary-breaking VR, Supermassive Games is carving a unique and exciting path in the games industry.

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