Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.
Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $
3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.
As a Community Management & Operations Intern, you will play a vital role in building and nurturing EngineeringX (a collective of hundreds of CTOs that Harness has spearheaded). You will assist in managing this community, engaging with users, and fostering positive interactions. This internship will provide you with hands-on experience in community management, marketing, event management while contributing to the growth and reputation of the company.
KEY RESPONSIBILITIES
- Assist in developing and executing community management strategies to foster engagement, loyalty, and advocacy within the collective
- Monitor and moderate online communities, including social media channels, forums, and community platforms.
- Help drive more memberships to the community
- Engage with community members by responding to comments, questions, and feedback in a timely and professional manner, fostering meaningful conversations and building relationships.
- Assist with in-person multi-city dinners and other offline events to engage the collective.
- Setup follow up meetings and help with logistics for online and in-person events.
- Identify and amplify user-generated content (UGC) that aligns with the brand's values and messaging
- Collaborate with the product team to create and schedule community-focused content, such as discussion prompts, polls, and user spotlights, to encourage participation and interaction.
- Monitor brand mentions and conversations across social media platforms, addressing any issues or concerns raised by community members.
- Conduct research and gather insights on community trends, preferences, and sentiment to inform community engagement strategies.
- Assist in tracking and analyzing community metrics, such as engagement rates, sentiment analysis, and user feedback, to evaluate the effectiveness of community initiatives.
- Support the planning and execution of community events, campaigns, and contests to drive participation and enhance the sense of community.
- Stay up to date with industry trends, best practices, and emerging technologies in community management and social media.
ABOUT YOU
- Currently pursuing a degree in marketing, communications, or a related field.
- Excellent written and verbal communication skills, with a friendly and professional demeanor.
- Passion for building and nurturing communities, with a genuine interest in engaging with people.
- Familiarity with social media platforms, community management tools, and online community platforms.
- Strong interpersonal skills with the ability to empathize, listen, and respond effectively to community members.
- Ability to handle challenging situations and diffuse conflicts in a calm and diplomatic manner.
- Basic knowledge of social media analytics and ability to extract insights from community metrics.
- Creative mindset with the ability to generate ideas for engaging community initiatives.
- Organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Self-motivated, proactive, and eager to learn in a fast-paced, dynamic environment.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
