Community & Facilities Operations Manager - St. Louis, MO

CIC St. Louis is looking for a highly capable, self-directed individual to manage both facilities operations and community engagement for our innovation campus. This role blends the responsibilities of property management and facilities maintenance with community operations and client services. The ideal candidate will have strong managerial experience in both operational and client-facing capacities, ensuring the seamless operation and enhancement of our office and lab spaces while fostering a dynamic and engaged community environment. YOUR DAY-TO-DAY WORK In this role, you will lead a team to ensure the efficient operation, maintenance, and client service experience for CIC’s South Sarah Street location. You will oversee building systems while also managing office setups, client interactions, and community initiatives. Reporting to the Director of Operations, you will be responsible for the productivity and professional growth of your team and will collaborate with various internal and external stakeholders to maintain a well-functioning space and supported client community. Facilities & Property Management Oversee all building systems, inspections, emergency procedures, and compliance with safety and operational standards. Manage vendor relationships, contracts, and capital improvement projects. Manage operating budgets, invoices, and recurring billings related to property expenses. Community & Client Services Lead the Community Operations team in delivering exceptional client service, including office setups, move coordination, and IT/operational troubleshooting. Build strong tenant relationships, foster a welcoming environment, drive community events and resolve escalated client concerns. Monitor and maintain inventory levels of office furnishings and supplies, coordinating timely orders and deliveries Team Leadership & Operations Coach, develop, and evaluate a team responsible for facilities and community operations, ensuring they have the tools and support to succeed. Oversee workload, morale, and process improvements while maintaining documentation of policies and best practices. ABOUT YOU The ideal candidate for this hybrid role is a proactive leader with a blend of technical expertise in facilities management and a strong aptitude for client services and community engagement. You should be comfortable managing both infrastructure and people, balancing operational efficiency with fostering an engaging and collaborative work environment. YOU HAVE A High School Diploma or GED (additional trade certifications or a Bachelor’s degree preferred). At least 3 years of experience in facilities or property management, with knowledge of MEP systems in a commercial setting preferred. 1-2 years of managerial experience, leading teams in a fast-paced environment. Strong organizational and time management skills, with the ability to handle multiple projects simultaneously. Excellent communication skills, both written and verbal, with a talent for building strong relationships. Availability to work standard business hours (Monday-Friday, 8am-5pm) with flexibility for 7AM start as needed. Basic computer literacy, with familiarity in work order systems and project management tools. Physical Requirements: Ability to lift a minimum of 50 lbs and perform tasks requiring bending, crouching, climbing, and standing for extended periods. Comfortable working in an environment that requires both hands-on maintenance work and professional office interaction. OUR OFFER Starting compensation is $80,000. 100% company-paid premium healthcare and dental benefits. 100% company-paid long- and short-term disability, and life insurance. 401k (must be 21+). 23 days of PTO accrued annually (more with seniority), plus thirteen paid holidays. ABOUT CIC  CIC builds and connects thriving innovation communities around the world. Founded in 1999 in Cambridge, MA, we were one of the first companies to offer flexible office space and coworking. We manage a global network of innovation-focused workspace, laboratories, and event space across North America, Europe, and Asia, and continue to expand globally. ABOUT CIC ST. LOUIS CIC St. Louis officially opened in fall 2014 and now manages more than 160,000 square feet across three buildings.Surrounded by nationally ranked universities and medical centers, CIC is located in the Cortex Innovation District — a 200-acre urban hub of innovation and entrepreneurship situated in St. Louis’ Central Corridor.  CIC St. Louis is home to over 200 organizations, ranging from early-stage BioTech and AgTech startups to established Geospatial leaders. We offer coworking, office, lab, and event space for the growing innovation community and ecosystem filled with dynamic programming, unique culture, and opportunities to connect. Learn more about us here.   WHO WE ARE  At CIC, our values aren't a poster on the wall - they shape how we work, how we hire, and how we show up for each other every day. You'll hear about them throughout our recruitment process: We are good humans — respect, kindness, and accountability in every interaction We are happy to help — we step forward with care, energy, and pride in our work We are problem solvers — curious, growth-minded, and always looking for a better way We are resilient — steady under pressure and adaptable in the face of change We deliver — dependable and results-driven, balancing speed with quality.   CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.