Community & Engagement Manager - ThriveCart

About ThriveCart:

ThriveCart is the leading no-code sales platform for digital course creators, coaches, entrepreneurs, and online businesses looking to boost revenue, drive conversions, and scale audiences. ThriveCart powers over 65,000 businesses and 12 million enrolled students, generating over $2 billion in annual sales. The platform provides all the tools businesses need to create high-converting checkout experiences, manage powerful affiliate campaigns, and deliver seamless student experiences with its built-in learning management system, Learn/Learn+.

Job Overview:

As Community Manager, you’ll own the day-to-day health, engagement, and communication within the ThriveCart community. This is a proactive role—not reactive moderation. You’ll consistently provide updates, share timelines and key dates, surface important product and company news, and ensure members feel heard, supported, and excited to be part of ThriveCart.

You will be the voice of the brand inside the community, translating internal updates into clear, friendly, and trustworthy communication for our customers.

Key Responsibilities:

• Actively manage and engage with the ThriveCart community on a daily basis
• Foster a welcoming, helpful, and professional environment aligned with ThriveCart’s brand values
• Encourage meaningful discussion, participation, and peer-to-peer support
• Consistently share product updates, roadmap highlights, timelines, and key dates with the community
• Translate internal information into clear, customer-friendly posts
• Ensure the community is always informed—no silence, no ambiguity
• Serve as the voice of ThriveCart within the community
• Communicate with clarity, empathy, and confidence, even during sensitive or high-traffic moments
• Maintain a consistent tone and message that reflects ThriveCart’s brand standards
• Plan, host, and moderate webinars, tech-ins, and community sessions
• Coordinate agendas, speakers, and follow-ups to ensure smooth execution
• Engage attendees during live sessions and drive post-event discussion within the community
• Support basic affiliate communications within the community
• Share affiliate-related updates, announcements, and key dates
• Act as a liaison between affiliates and internal teams, escalating questions or issues when needed
• Gather community feedback, questions, and sentiment
• Surface recurring themes, concerns, and opportunities to internal teams
• Advocate for the community while aligning with company goals
• Work closely with product, support, marketing, and leadership teams
• Coordinate announcements, launches, and updates to ensure alignment and accuracy

Required Skills:

• Exceptional written communication skills with the ability to simplify complex information
• Strong sense of brand voice, tone, and audience awareness
• Highly organized and proactive—comfortable owning communication without being prompted
• Naturally engaged, visible, and responsive
• Calm, thoughtful, and confident under pressure, with strong interpersonal skills with the ability to build trust and credibility

Experience and Education

• Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent practical experience)
• 3+ years of experience in community management, customer engagement, social media, or customer-facing roles
• Experience managing online communities (SaaS, ecommerce, or creator-focused products strongly preferred)
• Proven experience communicating updates, timelines, or announcements to a customer audience

Location: UK, London/Hybrid

Salary: 40k pa GBP/ $55k pa - 45k GBP/$62k pa

Learn More About ThriveCart:

Our team thrives on collaboration, innovation, and continuous growth. We foster an open environment with regular knowledge-sharing sessions and encourage active participation in shaping the platform. Our values include:

• Commit to Excellence – We believe in delivering high-quality work and continuous improvement.
• User-Focused Problem Solving – Every design should contribute to solving a real problem for our users.
• Team Collaboration – We work better together, valuing input from every team member.
• Growth Mindset – We embrace challenges as opportunities to learn and grow.