Commissions Analyst- US Shift

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome.

And that's where you come in:

The Commissions Analyst will be responsible for calculating, auditing, and analyzing Instructure’s sales compensation plans across multiple sales channels. This role serves as a key partner to Finance, Revenue Operations, and Sales, ensuring that commission processes are executed with the highest levels of precision, accuracy, and transparency

What You'll Be Doing

• Commission Processing: Accurately calculate commissions, bonuses, and SPIFFs for diverse sales teams on a monthly, quarterly, and annual basis.

• Data Auditing: Conduct regular audits of Salesforce and Revenue Operations data to verify deal values, contract dates, and ownership details.

• Commission Structure Implementation: Interpret and apply various commission structures—including accelerators, clawbacks, and annual true-ups—with precision and compliance.

• Representative Support: Serve as the initial point of contact for sales representatives, providing clear, timely responses to questions regarding compensation, statements, and plan structures.

• Plan Documentation: Track, manage, and ensure the accuracy of compensation plan documents; oversee the onboarding of new hires into the commission system.

• Dispute Management: Lead investigations to resolve commission discrepancies while emphasizing fairness, policy adherence, and clear communication.

• Process Optimization: Identify and implement improvements to commission workflows to minimize manual errors and enhance efficiency.

• Ad-Hoc Reporting: Deliver actionable reports on quota attainment, commission rates, and payout analyses to both Sales and Finance leadership.

What You'll Need to Succeed

• Analytical Skills: Advanced proficiency in Excel, including Pivot Tables, XLOOKUPs, complex filters, and logic formulas (e.g., IF, SUMIFS).

• Systems Experience: Foundational knowledge of Salesforce (reporting and dashboards) and familiarity with automated commission tools such as Performio, CaptivateIQ, or Xactly.

• SaaS Industry Knowledge: Understanding of key SaaS metrics like ARR, ACV, and pipeline, with an ability to apply this knowledge to variable compensation analysis.

Get in on all the awesome at Instructure!

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.

• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.

• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.

• Comprehensive wellness programs and mental health support

• Annual learning and development stipends to support your growth

• The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations

• Motivosity employee recognition program

• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.