Commercial Training Advisor

(Internally this role is called Customer Way Training Advisor) Auckland, Wellington, or Christchurch Who we are: Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE) purpose is simple – to grow companies internationally, bigger, better and faster, for the good of New Zealand. The Customer Way is our shared operating model that helps us deliver meaningful value to customers across the globe. Looking ahead, we’re excited to harness the efficiency and possibilities of AI and digital technologies to further enhance how we work together. In this pivotal role, you’ll play a key part in embedding impactful learning solutions and measuring their success, supporting our customer teams to achieve lasting behavioural change and grow together. What you’ll be doing We are looking for an innovative Commercial Training Advisor to bring the Customer Way to life through modern, digital, and high‑impact learning experiences. This is an exciting opportunity to step into a role with international influence, shaping how our people leaders and front‑line teams embed consistent, world‑class customer practices. As our Commercial Learning Advisor in the Customer Way team, you will: ·       Design and deliver modern, blended, and digital learning experiences that lift front-line capability and customer consistency. ·       Coach and enable people leaders to confidently lead behaviour change within their teams. ·       Collaborate across our Customer Way and Learning and Organisational Development teams, shaping learning strategy and anticipating future skill needs. ·       Use data, insights, and feedback loops to identify where capability gaps exist and target learning that drives measurable performance uplift. ·       Champion the Customer Way, ensuring tools, processes, and learning remain current, relevant, and well adopted across the organisation. ·       Drive peer to peer learning approaches that build collective capability and reinforce everyday customer excellence.   What you’ll bring ·       You’ll be an energetic, forward‑thinking learning professional with: ·       Demonstrated experience creating engaging, impactful learning solutions (digital, blended, and leader‑led). ·       Strong understanding of adult learning principles, learning experience design and capability uplift. ·       Confidence partnering with leaders and stakeholders, with the ability to influence mindset and behaviour change. ·       Experience working with learning platforms and digital content tools. ·       The ability to navigate ambiguity, solve problems, and work proactively. ·       Curiosity about emerging tech including AI-enabled learning tools and how these can enhance learning effectiveness. ·       Excellent organisational skills and the ability to deliver high‑quality outputs at pace.   Why you’ll love working here NZTE is a truly global organisation, and you’ll collaborate with passionate and culturally diverse people every day. We embrace flexible working, enabling you to balance life and work. We also offer: ·       5 weeks annual leave ·       Global learning exposure ·       Work with a values-led, purpose driven, growth-focused organisation ·       Opportunities to grow your own capability and career This role is banded NZ Level 15.   What’s next You can review the Position Description here: Customer Way Training Advisor. If this sounds like the impact you’re looking to make, we’d love to hear from you. Please apply with your CV and cover letter by 11:59pm 25th February, two weeks from the go‑live date, telling us why this role is the perfect next step.   NZTE is an equal opportunity employer. We believe New Zealand is good for the world. New Zealand Trade and Enterprise (NZTE) is an equal opportunity employer. At NZTE it is all about our people and we seek diversity of thought; we welcome and encourage you to apply regardless of ethnicity, gender, religion, age, sexual orientation, gender identity, neurodiversity or disability. If we need to make specific accommodations in any part of the interview process, please note this in your application or discuss with the Talent Acquisition Partner.