Lansweeper provides a Technology Asset Intelligence platform that helps businesses understand, manage, and protect their technology estate.

Are you a data-driven leader with a passion for growth and customer success? We're looking for a Commercial Sales Manager to lead and inspire our US-based team of talented professionals. This role focuses on managing and expanding 5000 customers in the SMB & MM segment. As Commercial Sales Manager, you will play a pivotal role in driving Net Revenue Retention (NRR) through product upgrades & volume expansions. Simultaneously, you aim to reduce churn and maintain a healthy Gross Renewal Rate (GRR). Your leadership and programmatic approach will elevate the team to the next level in their performance, careers, and customer impact.

Your responsibilities

Team Leadership & Development

• Lead, mentor, and inspire a team of Account Managers

• Drive a culture of ownership, accountability, and continuous learning

• Identify skill gaps, provide tailored training, and coach your team to achieve their goals

Account Management (GRR), Adoption & Growth (NRR)

• Oversee a portfolio of ~5000 customers, prioritizing customer retention and growth opportunities

• Implement strategies to proactively identify and reduce churn risks while increasing up-sell opportunities by collaborating closely with the Digital Customer Success team to leverage (product) data insights

• Drive customer adoption and recurring value realization to drive plan upgrades & volume expansions within accounts to achieve strong NRR growth

Data-Driven Programmatic Approach

• Establish a systematic, data-first approach to portfolio management

• Continuously monitor team and customer KPIs to optimize performance & outcomes

• Collaborate with internal teams to further automate customer journeys, improve efficiencies, and scale impact