Commercial Operations Manager

Location: Latin America (Remote)
Engagement Type: Full-Time - Contractor

Job Description

Our client is a growing B2B services organization looking to hire a Commercial Operations Manager to own and optimize the execution of their outbound and revenue-supporting operations.

This role is responsible for ensuring that revenue teams operate with clear processes, strong performance visibility, and consistent execution. The ideal candidate brings a mix of people leadership, operational rigor, and systems thinking, and is comfortable supporting fast-moving revenue teams in a remote environment.

Key Responsibilities

• Own day-to-day operations supporting revenue and client acquisition teams

• Partner closely with sales leadership to ensure alignment between strategy and execution

• Design, document, and continuously improve outbound workflows, playbooks, and handoff processes

• Oversee contact data management, list quality, and system integrations

• Track KPIs, build reporting dashboards, and analyze performance and conversion metrics

• Support onboarding, enablement, and performance tracking across revenue functions

• Manage scheduling, hours tracking, and productivity reporting

• Act as the first point of operational support to resolve blockers and maintain momentum

• Ensure timely qualification and internal handoff of leads to downstream teams

• Support operational continuity during peak periods, including occasional weekend oversight

Must-Have Qualifications

• 5+ years of experience in revenue operations, sales operations, or outbound team management

• Proven track record managing distributed revenue or sales development teams

• Strong understanding of outbound workflows, performance metrics, and operational KPIs

• Experience building and enforcing structured processes in high-volume environments

• Hands-on leadership style with the ability to coach and hold teams accountable

• Excellent organizational, communication, and problem-solving skills

Nice-to-Have

• Experience with CRMs such as Salesforce, HubSpot, Zoho, or Pipedrive

• Familiarity with outbound tools or dialer platforms

• Strong Google Sheets or reporting skills

• Experience in B2B services, SaaS, or professional services environments

• Bilingual English / Spanish

Why Join?

• Competitive compensation

• Opportunity to own and scale a critical revenue function

• High-visibility role with direct impact on growth

• Long-term growth and leadership potential within the organization