Commercial Manager - Cards

AI overview

Drive the growth of the UW Cashback card by managing relationships with key partners, ensuring compliance, and leveraging analytics to enhance customer satisfaction and retention.

We put people first. It’s all about you..The UW Cashback card is the jewel in our multi-service proposition. Each year, our customers earn over £12million in cashback through a network of partners and retailers. We know the Cashback card has even more potential to unlock and we're looking for a Commercial Manager to drive the proposition forwards.

    We work together. Your team and the people you will work with…

    This role reports to the Financial Services Director and will closely with stakeholders across Product, Technology, Marketing, Legal & Compliance to drive the CBC business forwards.

    We deliver progress. What you’ll do and how you will make an impact.

    • Commercial Management of the Cashback Card proposition:
      • Managing, optimising, and growing our pre-paid Cashback Card (CBC) program.
      • Working with our CBC Product Manager and Engineering Squad to deliver the CBC roadmap.
      • Working with marketing and customer service teams to communicate benefits, run campaigns, and support customer education.
    • Supplier Management:
      • Managing relationships with key ecosystem partners, including card issuer, processor, Mastercard payment network, ID check provider, sanctions check provider, 3DS provider, and card manufacturer.  This will include contract negotiations, account management and reporting.
      • Negotiating commercial terms with partners to secure attractive cashback offers.
      • Account management of partners
      • Monitoring and optimising partner performance and resolving issues.
    • Compliance Management:
      • Ensuring the CBC product is compliant with all relevant financial services regulations.
      • Managing fraud and financial crime risks in collaboration with compliance and risk teams.
    • Reporting & Analytics:
      • Collecting and analysing customer feedback (complaints data, customer panel data) as an input to developing and executing strategies to drive growth & retention
      • Monitoring and reporting on performance metrics (activation rate, spend per card, load activity, cashback earned, fraud, and promotions).

    Here's what we're looking for you to bring:

    • A strong background in payments, prepaid cards, or cashback/rewards programs with an understanding of the economics and profitability of a card product 
    • Experience in commercial product management, commercial negotiations, and/ or partnership management.
    • Significant experience in vendor management, particularly with external suppliers or partners relevant to a cashback or card program.
    • Knowledge of card issuing, processing, and payment networks from both a technical and commercial perspective.
    • Familiarity the financial services regulatory environment and the applicable regulations (e.g., FCA regulations including Consumer Duty, financial promotions, AML/CTF).
    • Experience of developing a compelling, long-term product direction, understanding market trends (especially in cards/rewards/payments), and identifying growth opportunities.
    • Experience working closely with Compliance and Legal teams within a regulated financial environment. 
    • You'll be able to identify and mitigate operational, financial, and reputational risks associated with the card product.
    • You can balance customer value with commercial sustainability,  bringing an entrepreneurial approach to growing the CBC business
    • Meticulous approach to reviewing complex legal and marketing documentation for accuracy and compliance.
    • Data-driven mindset with ability to analyse performance and make evidence-based decisions. Proficiency in data manipulation and analysis to generate performance reports.
    • Excellent stakeholder management and communication skills.

    So why pick UW?

    We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits: 

    • An industry benchmarked salary. We’ll share it during your first conversation.
    • Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
    • Electric Car salary sacrifice scheme through Tusker
    • Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
    • A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
    • Family-friendly policies, designed to help you and your family thrive.
    • Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Our wellbeing app Unmind supports your mental health.
    • Belonging groups that help UW shape an even more inclusive future.
    • A commitment to helping you develop your career journey through learning, coaching and new experiences

    Apply here!  

    You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

    Claire Fennell will be your point of contact throughout the recruitment process.  

    Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

    We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

    Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.

    Perks & Benefits Extracted with AI

    • Flexible Work Hours: Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
    • Health Insurance: Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Our wellbeing app Unmind supports your mental health.
    • Career development support: A commitment to helping you develop your career journey through learning, coaching and new experiences
    • Stock Options: Electric Car salary sacrifice scheme through Tusker

    Hello, we're UWWe’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.How? It’s simple, we take the headache out of essential home services by providing them all in one place – energy, broadband, mobile, and even insurance. That’s one provider, one account, one bill, and lots of savings.We’re a truly unique FTSE 250 company with a business model that has a real social impact at the heart of it. Being a part of the UW community, you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.About the role We've created a new role in our Finance team to take responsibility for preparing financial analysis and spreadsheet models for all areas of the business. Reporting to the Senior Finance Business Analyst, you'll work closely with the Group Forecasting Manager, Head of Finance and the CFO- it's a great opportunity to gain exposure to high-level financial analysis and decision making in a FTSE 250 business.This is a highly analytical role so you'll need to skills to develop and maintain complex financial models as well as understand the commercial levers that drive different parts of our multi-service business.What you'll doYou will be responsible for preparing and developing the commercial models across the business in Excel, liaising directly with senior commercial colleagues.  You will also have the opportunity to assist the Group Forecasting Manager with Group forecasting.About youFinancial modelling experience in Excel, building complex and bespoke commercial models. This experience will be likely to have been gained in the modelling department of a professional advisory firm, or within the business analysis department of a company.A commercial approach with an ability and desire to understand the drivers of the business in detail, and model the underlying dynamics accurately.Excellent verbal communication and interpersonal skills.Ability to communicate effectively and succinctly with people at all levels of the organisation.Be able to demonstrate initiative and be proactive in measures taken to achieve responsibilities, particularly driving consistent improvements to analysis and decision-making.Proven ability to work under pressure and to meet deadlines, whilst maintaining a high level of accuracy and focus. Crucially, a self-starter with an appetite to be hands-on.So why pick UW?We’re looking to double in size over the next 5 years so joining UW will accelerate your career. That’s not all, here’s some of the benefits you’ll get:An industry benchmarked salary that we'll share during your first conversation.Join in our success through a Share Options grant. You can also Save as you Earn.Hybrid working with 2 days in the office but we’re always open to a conversation about other working arrangements.Become a customer and save up to 30% on your utilities. We’ll throw in a free cashback card too so you can get even more bang for your buck!A matched contribution pension scheme & life assurance up to 4 x your salaryFamily friendly policies designed to help you and your family thriveWe take wellbeing seriously - As well as discounted private health insurance, you will have access to an Employee Assistance line and a free Virtual GP and regular health & wellbeing adviceBring your true self to work. Join one of our belonging groups and help UW shape an even more inclusive futureA commitment to helping you develop and grow in your role through a holistic approach to career developmentApply here !  If you think this is the role for you and want to be part of UW’s extraordinary growth, apply now. 

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