Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.
Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.
We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.
We are seeking a strategic and analytically rigorous Commercial Insights Manager to help Abridge deeply understand the healthcare market and translate that understanding into differentiated product strategy. This role focuses on generating high-quality market, user, and workflow insights that inform product prioritization, roadmap decisions, and long-term differentiation.
This position partners closely with Product Management and works in close collaboration with the Market Insights & Intelligence Manager to ensure market understanding is effectively translated into downstream competitive intelligence and go-to-market enablement efforts across the organization.
Develop Deep Market & Workflow Understanding: Build a strong understanding of the healthcare market, including buyer and user needs, care delivery models, and how technology fits into real clinical workflows across settings and specialties.
Evaluate Competitive Solutions Through a Product Lens: Analyze Abridge and competitive offerings to identify meaningful points of differentiation, strengths, and gaps, with a particular focus on real-world workflow impact rather than surface-level feature comparisons.
Identify and Close Market Knowledge Gaps: Proactively surface gaps in understanding related to users, buyers, clinical workflows, or emerging market dynamics, and design research approaches to address them through primary and secondary research.
Inform Product Strategy and Prioritization: Partner closely with Product Managers to ensure market and workflow insights inform roadmap decisions, product prioritization, and differentiation strategy.
Produce Clear, Durable Insight Artifacts: Create and maintain well-organized documentation such as market overviews, competitive evaluations, and research summaries that enable Product and cross-functional partners to apply insights consistently over time.
Support Executive-Level Market Understanding: Contribute to executive-facing summaries on the market landscape, emerging themes, and implications for product strategy and differentiation.
Collaborate with Commercial Insights & Enablement Partners: Work closely with the Market Insights & Intelligence Manager to ensure upstream market and product insights can be translated into competitive intelligence, enablement assets, and go-to-market narratives where appropriate.
4+ years of experience in market insights, product research, competitive analysis, or related roles within healthcare or health technology.
Deep, practical understanding of clinical workflows and how care is delivered across different specialties, care settings, and EHR environments.
Experience partnering closely with Product Management or clinical product teams to influence roadmap and prioritization decisions.
Strong qualitative and quantitative research skills, including user interviews, workflow analysis, and synthesis of complex, ambiguous inputs.
Ability to evaluate software products through the lens of real-world workflow impact and clinical adoption.
Exceptional ability to synthesize complex information into clear, structured insights that influence strategic decisions.
Strong written and verbal communication skills, with comfort presenting to senior and executive audiences.
Highly organized, proactive, and comfortable operating in ambiguous problem spaces.
Fluency in Notion and interest in applying generative AI tools to research, synthesis, and documentation workflows.
Deadline for internal applications is EOD 1/30/2026.
At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.
Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.
Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.
We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.
If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.
Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
Paid Parental Leave: Generous paid parental leave for all full-time employees.
Family Forming Benefits: Resources and financial support to help you build your family.
401(k) Matching: Contribution matching to help invest in your future.
Personal Device Allowance: Tax free funds for personal device usage.
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
Compensation and Equity: Competitive compensation and equity grants for full time employees.
... and much more!
Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.
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