SoHo Dragon represents a technology company that specializes in creating interactive display technologies and skill-based arcade games, is seeking a Customer Service Manager - Americas.
The Opportunity
Ready to level up your career? Our arcade/gaming client is looking for a tech-savvy Commercial Customer Service Manager for the North America region. In this role, you’ll be the player one driving growth and success across the client’s B2B distributor network. Your mission: build strong alliances, recruit new distributors, and keep existing partners in the high-score zone to boost revenue and mutual success.
As a top-tier boss in this market, our client develops award-winning arcade products that distributors can’t stop hitting “Start” on. If you have a passion for gaming tech, understand the B2B arcade ecosystem, and want to make a power-up impact, then press start and join the game.
Core Roles and Responsibilities
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Insert coin into servicing our B2B distributor network of arcade products in North America.
- Plan road trips like bonus rounds with distributor teams to meet key customers and boost brand awareness.
- Travel for face-to-face boss battles with customers and partners to build strong relationships.
- Establish and nurture combo moves with existing partners to drive revenue growth and customer success.
- Stay highly organized, self-motivated, and ready to juggle multiple priorities like a multiplayer match.
Marketing
- Participate in all key trade shows and local distributor shows in North America—because visibility is the ultimate power-up.
- Coordinate new game test launches at distributor and customer sites—visit test sites to unlock achievements.
- Plan marketing activities with key distributors to keep the brand leaderboard strong.
- Provide a detailed and accurate annual sales forecast—no guesswork, just precision like a perfect joystick move.
- Ensure marketing collaterals are ready in coordination with the marketing agency/in-house team—because every great game needs killer graphics.
Operations
- Manage inventory levels in the US and sourcing in line with the sales forecast—keep the arcade stocked like a bonus life bar.
- Work closely with the digital marketing team in India to set expectations and create buzz like a new game release trailer.
- Prepare weekly and monthly reports and discuss with HQ against target sales and plans—track your score and aim for the next level.
Requirements and Skills
- Minimum 5 years of experience in the B2B arcade industry or coin-op redemption games—you’ve played this game before.
- Professional written and verbal communication skills—because every great player knows how to talk strategy.
- Proven sales track record and channel development experience—show us your high score.
- Experience in commercial customer support—be the ultimate support character.
- Ability to manage customer expectations and deliver a winning experience every time.
Other Details
- This is a work-from-home setup with 50% travel in the US—your home base and the open map await.
- Explore potential distributors in North America—unlock new territories.
- This is not a smile-and-dial function; you’ll be involved in revenue generation and protection—think strategic gameplay, not button mashing.
- Monitor customer, market, and competitor activity and provide feedback to leadership—because knowing the map gives you the edge.
Ready to hit “Start” and join a team that’s redefining the arcade experience? Let’s play.
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