Collections Team Lead

About Us

YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk. 

We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe. 

The Role

To meet the growing demand for our technology and services, we are seeking a Collections Team Lead to join our Collections & Recoveries department. In this role, you will be instrumental in unlocking the full potential of our people and driving exceptional team performance. You will recruit, develop and empower a high-performing team while fostering a culture of accountability, growth and results. Working closely with other team leaders and senior leadership, ensuring our operations deliver maximum impact and efficiency. 

As one of the fastest-growing FinTech businesses globally, we are looking for an exceptionally talented and self-motivated individual with the ambition to build a long-term career within our company.

What you will do 

As a leader, you will recruit, develop, and manage a high-performing team of Collections Agents, inspiring and motivating them to consistently meet and exceed KPIs and SLAs. You will provide ongoing coaching through regular one-to-one meetings, performance reviews, and team sessions, fostering a collaborative, accountable, and growth-oriented culture.

In this role, you will oversee daily collections activities across multiple lending geographies, handle escalated or complex customer cases with professionalism and empathy, and work closely with Customer Success and other departments to resolve issues and embed best practices.

You will drive efficiency through process improvements and the smart use of data and automation, ensuring all activities comply with internal policies, FCA guidelines, and TCF principles. Using data and analytics, you will monitor performance, identify trends, and inform strategic decisions, while championing fair customer outcomes and sustainable repayment solutions.

Requirements

Who you are 

• Proven success leading and developing high-performing collections / credit control teams. 

• A facts-based problem solver and have a get-things-done mentality. 

• A great communicator with an ability to drive team performance. 

• Strong use of Excel or any data analysis software is a plus. 

• Successful track record of delivering against ambitious target. 

• Exceptional oral and written communication, listening, and presentation skills. 

• You will be proactive, take ownership, and act with urgency. 

Professional Profile 

• Understanding of debt management strategies and regulatory frameworks. 

• Minimum 5+ years’ experience in Credit Control, Collections, or Debt Recovery. 

• Minimum 3+ years’ experience in a leadership or management role within the same domain. 

• Experience managing teams of 5+ team member. 

Benefits

Why join YouLend?  

• Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace. 
• Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC. 

It’s just getting fun: 

• We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.  
• But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started.  

Lots of upsides: 

• High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).  
• Well-capitalised with supportive private equity backing.  
• Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.  

Motivating work environment:  

• A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.  
• Strong and transparent team culture, we have each other’s backs.  
• Independent work environment where results matter.   
• Data-driven culture and emphasis on speed (anti-red tape).  

We offer a comprehensive benefits package that includes:  

• Stock Options 
• Private Medical insurance via Vitality and Dental Insurance with BUPA  
• EAP with Health Assured 
• Enhanced Maternity and Paternity Leave 
• Modern and sophisticated office space in Central London 
• Free Gym in office building in Holborn 
• Subsidised Lunch via Feedr 
• Deliveroo Allowance if working late in office 
• Monthly in office Masseuse 
• Team and Company Socials 
• Football Power League / Paddle and Yoga Club  

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.