Collections Support Specialist (Hybrid)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid    #LI-Hybrid

About the role:

As a Collections Support Specialist I, you will work as a vital member across the Small Business Payment Support P&L’s as you facilitate the team’s ability to protect and collect on our portfolios. You will work with the leadership of the Small Business Collection’s teams to ensure daily, weekly and monthly tasks are completed in a timely and accurate manner. Additionally, you will work with several departments to execute processes while constantly looking to build efficiencies and best practices.

Responsibilities:

• Manage the daily email case queue, ensuring timely assignment and resolution within 24–48 hours to meet service standards.
• Oversee the full lifecycle of UCC filings and terminations while maintaining accurate, searchable, and auditable records within Salesforce.
• Process and audit legal fees, defaults, wires, and write-offs, ensuring accurate system entry and transparent reporting.
• Perform manual skip tracing and resolve data gaps using critical thinking to maintain accurate account information.
• Maintain daily dialer metrics in Google Sheets and review, approve, and execute payments on a consistent schedule.
• Support high-priority projects and administrative tasks while identifying opportunities to improve processes and drive efficiency.

Requirements:

• 1–3 years of administrative experience and Salesforce experience
• Strong organizational skills with the ability to prioritize and work independently
• Ability to quickly learn systems, processes, and procedures
• High attention to detail and accuracy in all work
• Proficiency in Excel, Google Sheets, Google Docs, and similar tools
• Strong communication skills with the ability to collaborate with and present to leadership
• A proactive mindset with a focus on improving processes and driving efficiencies

Compensation:

The budgeted hourly rate range for this position is $21.00 to $24.00. Actual rate will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include commission or bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.