Collections Specialist

Responsibilities

• Conducts outbound collection calls in a professional manner to maintain customer relationships
• Instructs customers how to process payments via company’s online portal
• Provides daily, weekly tracking reports & metrics on outstanding AR
• Documents collection activity within company collections module and Excel
• Provides customer invoices and statements and contracts as requested by customer – reviews customer account information with customer
• Identifies and fully documents any disputed items from customers – coordinates with internal departments for resolution of disputes and ensures customer payment is received after dispute is resolved.
• Accountable for resolving client-billing problems and decrease accounts receivable delinquency

Requirements

• Prior experience in commercial collections or accounts receivable is a must. (Must have experience collecting at least $10,000 or more.)
• Proficiency in using collection management software and MS Office applications.
• Strong negotiation and communication skills.
• Excellent attention to detail and ability to work effectively under pressure.
• Good problem-solving and analytical skills.
• Ability to handle confidential and sensitive information with integrity.
• Strong organizational and time management abilities.
• Ability to work independently and collaboratively in a team environment.
• Knowledge of legal and regulatory requirements related to collections is a plus.

• Skills:
• Excellent communication skills, both written and verbal
• Fluent in English, Required
• Strong attention to detail and follow-up
• Ability to work independently & adapt to a fast-past environment 
• Collection Software Experience:
• Sage Intacct, preferred
• Proficiency in Microsoft Office including Excel, Outlook, Teams
• Salesforce