Collections Specialist

Job Summary:

The Collections Specialist will play a key role in maintaining healthy cash flow by managing outstanding customer accounts and ensuring timely payment collection. In this position, the Collections Specialist will be responsible for following up on overdue accounts, resolving billing issues, and collaborating with internal teams and customers to achieve payment resolutions. The Collections Specialist will also provide strategic insights through regular reporting and process improvements to enhance collections efficiency.

What You’ll Do:

• Manage and monitor accounts with overdue payments, ensuring all balances are up-to-date and accurate.
• Maintain detailed and accurate records of collections activities, including communications, payment arrangements, and updates to accounts.
• Reach out to clients via phone calls, emails, and written correspondence to follow up on overdue accounts and negotiate payment plans or settlements.
• Investigate and resolve billing discrepancies by collaborating with customers and internal teams.
• Develop and negotiate payment plans or settlements, ensuring that payment terms are clear and adhered to by all Generate and provide regular reports on the status of outstanding accounts, including aging reports and collection progress.
• Partner with sales, customer service, and finance teams to address billing issues and ensure accurate invoicing.
• Work with the legal team to initiate collections actions for unpaid or unresponsive accounts in accordance with applicable regulations.

Minimum Qualifications (knowledge, skills, and abilities):

• Bilingual in English and Spanish, with the ability to communicate effectively in both languages
• Minimum two (2) years’ experience in collections, accounts receivable, or a related field
• Excellent communication skills, both written and verbal, with strong negotiation skills and customer – focused approach.  
• Proficient in accounting software and Microsoft Excel, with working knowledge of basic functions and the ability to quickly adapt to new systems.
• Demonstrate the ability to identify and resolve issues efficiently and effectively, ensuring customer satisfaction and timely payment.
• Strong organizational skills with the ability to effectively manage a high volume of accounts.
• Ability to start work between 7:00 AM and 7:30 AM to accommodate collaboration with international teams across multiple time zones.

Preferred Qualifications/Nice to Have:

• Proficient in Navision accounting system.

Shiji US, Inc does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status, ancestry, genetic information, veteran status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, political affiliation, and matriculation or any other characteristic protected by law. Employment decisions at Shiji US, Inc are based on merit, qualifications, and abilities. Shiji US, Inc is also committed to providing reasonable accommodation for qualified individuals with disabilities in our job application process.  If you need assistance or accommodation due to a disability, you may contact us at [email protected].