We are seeking a detail-oriented Collections Specialist to manage the accounts receivable process and ensure timely collection of bills and invoices. The ideal candidate will be responsible for tracking overdue accounts, communicating with clients regarding their payment status, and working diligently to resolve any disputes. This role plays a crucial part in maintaining the company’s cash flow and fostering positive relationships with clients.
Key Responsibilities:
- Account Management: Monitor and manage overdue accounts, setting up follow-up schedules and reminders.
- Client Communication: Contact clients by phone and email to collect outstanding payments and resolve billing issues.
- Dispute Resolution: Collaborate with clients to address any discrepancies, ensuring accurate and timely resolution of disputes.
- Payment Processing: Record and process customer payments efficiently, maintaining accurate records of transactions.
- Reporting: Generate and maintain reports on collection status, aging accounts, and payment trends for management review.
- Documentation: Keep detailed notes of all collection efforts and customer interactions, ensuring compliance with company policies and legal regulations.
Requirements
- Minimum of 2 years of experience in collections or accounts receivable.
- Strong understanding of billing, invoicing, and collection processes.
- Exceptional communication and negotiation skills.
- Proficient in using accounting software and MS Office Suite.
- Ability to work independently and manage time effectively in a remote work environment.
- Knowledge of relevant laws and regulations pertaining to collections.
Benefits
Purely work-from-home
Night Shift (EST)
Weekly pay
