Collections Specialist (Part Time)
TLDR
Manage overdue accounts by contacting customers to negotiate payment plans, resolve billing issues, and maintain records to recover unpaid bills within legal compliance.
The Bigleaf Collections specialist is a key member of our accounting team. This role manages overdue accounts by contacting customers via phone and email, negotiating payment plans, resolving billing issues, and updating records, aiming to recover unpaid bills while maintaining professionalism and adhering to debt collection laws.
This is a part-time role, approximately 20 hours per week. This part-time role does not qualify for any standard company benefits.
The role will be done primarily from home, though may be asked to travel to our Tigard office for training or occasional team meetings (1-3x per quarter).
Responsibilities:
Contact clients (phone, mail, email) to discuss outstanding balances
Analyzes each account using independent judgment, then decide how to best proceed with customer follow up to optimize payment likelihood
Understands and follow Bigleaf procedures for writing off balances and operate within our procedures for negotiation with customer
Develop and implement repayment plans to resolve debts efficiently
Address customer inquiries, billing disputes, and payment platform professionally to remove payment blockers
Maintain detailed records of all collection activities and account updates
Prepare monthly reports on collection progress, status, and metrics
Proactively communicate members of accounting, order management, sales team to keep account stakeholders up to date as needed
Qualifications:
5 Years of experience in accounting, collections or billing
Strong communication, negotiation, and interpersonal skills and ability to put these skills to work to negotiate collections and navigate customer conversations
Basic accounting knowledge (navigating an invoice, familiarity with payments, aging reports)
Knowledge of debt collection laws and regulations (e.g., FDCPA).
Proficiency in billing procedures and financial analysis
Problem-solving, analytical abilities, and attention to detail
Ability to work diligently towards collection targets
Familiarity with NetSuite (or similar ERP systems)
Highlight of our Benefits:
- Medical, Dental & Vision Coverage
- Optional Life Insurance & Long Term Disability
- 401k with employer match
- Incentive Stock Options plan
- 6 Weeks of Paid Parental leave
- 4 weeks of PTO + 2 weeks of Sick Time per year
- 14 Company Holidays
- $25 monthly wellness reimbursement
- $40 monthly meal credit via GrubHub
- $55 home internet reimbursement
This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad.
We're building a team in addition to a product, and we value and seek inclusion and diversity on our team. Bigleaf is an equal opportunity employer. We encourage candidates to apply even if you don't meet the exact qualifications for this role.
Benefits
Health Insurance
Medical, Dental & Vision Coverage
Internet reimbursement
$55 home internet reimbursement
Paid Parental Leave
6 Weeks of Paid Parental leave
Paid Time Off
4 weeks of PTO + 2 weeks of Sick Time per year
Bigleaf Networks delivers innovative network solutions designed for businesses seeking reliable and efficient connectivity. Focused on serving a diverse clientele, they stand out by prioritizing growth and inclusion within their team, ensuring a collaborative approach to tackle today's networking challenges.