Collections Officer

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

As a Collections Officer, you’ll play a key role in maintaining the financial health of our company by managing and recovering outstanding payments from clients. Your day-to-day will involve engaging with customers to discuss their accounts, negotiating practical repayment solutions, and ensuring timely settlements, all while maintaining professionalism and empathy.

This role calls for someone with sharp communication and negotiation skills, a keen eye for detail, and strong numerical acumen. A successful Collections Officer doesn’t just chase payments, they build trust, find win-win solutions, and help minimize company losses through strategic, customer-focused debt recovery.

What will you do:

• To manage collections of assigned portfolios via executing collections' strategies and negotiate for payments, restructuring and settlement with customers.
• Touch base with delinquent customers via calls & emails to drive collections & maintaining customer relations.
• Stakeholder engagement with Sales in identifying and resolving problems impacting collections, i.e. dispute resolution & contract issues.
• To prepare & submit monthly reports and forecast. This includes analysis & commentaries on delinquent customers.
• Handle special & ad hoc projects as assigned and Identify opportunities for improvement to processes, procedures or tools.
• Support team members according to back up plan and on ad hoc basis if required.
• Ensure standard work documents are constantly up to date.
• Job function listed is not exhaustive and can include other responsibilities as assigned.

Requirements

What are we looking for:

• Experience in SME collections function
• Experience/able to work with targets and tight deadlines.
• Knowledge of relevant legal requirements.
• Working knowledge of MS Office and databases.
• Excellent communication and people skills.
• Apt in negotiating and persuading.
• Ability to be polite and compassionate without lacking confidence.
• Diploma/Bachelor’s degree in accounting, business management, or a similar field.
• Strong personal characteristics will be an added advantage.

Benefits

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.

Interested to know more about us? Learn about our Stories here.