Collections Manager

Corcentric is looking for a Collections Manager to join a high-performing, collaborative team within our growing global organization. In this role, you will own a portfolio of high-volume commercial accounts, lead a team of collections professionals, and serve as a key partner to Sales, Customer Support, and senior leadership. You will bring both the operational rigor to manage complex A/R workflows and the leadership presence to represent the collections function at the executive level — internally and with our customers.

We're a down-to-earth group doing meaningful work. If you thrive in a fast-moving environment, enjoy solving problems, and want to bring modern tools — including AI — into your daily workflow, you'll fit right in.

• Manage collections across a portfolio of high-volume commercial accounts, maintaining low delinquency and strong cash-flow performance.
• Analyze billing, EDI, pricing, and payment issues; identify root causes and lead cross-functional resolution efforts.
• Negotiate resolution of collection matters directly with customers, escalating critical issues to appropriate leadership.
• Present portfolio performance and risk assessments to C-level stakeholders at Corcentric and within client organizations.
• Partner closely with Sales, Customer Support, AR, Credit, Cash Application, and Disputes teams to resolve issues and improve processes.
• Identify drivers of delinquency trends and operational measurement changes; develop and implement corrective action plans.
• Oversee customer credit reviews, account holds, and external collections agency referrals.
• Design and improve operational processes across the AR, Disputes, Credit, Systems, and Cash Application groups.
• Prepare clear, concise management reporting: metrics dashboards, portfolio status, and performance summaries.
• Maintain thorough documentation of customer communications, billing disputes, and service escalations.
• Lead, coach, and develop your team through recruiting, performance evaluations, ongoing feedback, and professional development initiatives.
• Establish clear goals and foster a high-performance team culture grounded in accountability and continuous improvement.
• Leverages AI tools (e.g., Microsoft Copilot, ChatGPT) to draft communications, summarize escalations, analyze aging and collections data, and identify trends or at‑risk accounts to support efficient finance operations.
• Applies foundational prompt‑engineering skills and maintains awareness of emerging AI capabilities while using AI responsibly, with a clear understanding of compliance requirements and the proper handling of sensitive customer information.
• Leads and develops a distributed collections team—including staff in Corcentric’s Global Capacity Center in India—by setting clear expectations, maintaining structured cross‑time‑zone communication rhythms, adapting coaching for a remote cross‑cultural environment, and ensuring consistent application of collections processes, escalation protocols, and customer communication standards across locations.
• Drives high performance and operational alignment across geographies by monitoring shared performance metrics, resolving friction points in offshore/onshore workflows, and partnering with India‑based team leads and HR to support workforce planning, local practices, and cohesive team operations.

Requirements

The essentials:

• Proven experience in commercial B2B credit and collections

• Strong organizational and leadership skills, with the ability to navigate complex, matrixed organizations
• Excellent written and verbal communication — clear, concise, and persuasive across all levels of an organization
• A collaborative, client-service mindset: you build relationships, not adversaries
• Demonstrated ability to mentor and develop collections professionals
• Comfort managing multiple competing priorities in a fast-paced environment
• Intermediate-to-advanced Microsoft Excel skills (VLOOKUP, Pivot Tables, and beyond)

 Nice to have:

• Associate’s or Bachelor’s degree in a relevant discipline
• Experience with Microsoft Dynamics 365
• AI is ontop of mind to help you do your job better

• Experience managing a global workforce

About Us  

Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.  

We achieve success by exemplifying our core values in the way we work, communicate, and collaborate:  

• Do the Right Thing 

• Embrace + Drive Change  

• Be Empowered 

• Be Relentlessly Focused on the Customer  

Benefits

US Benefits  

At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.  

Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 28 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join. 

DC, NJ, & IL-postings: Your compensation package upon joining Corcentric will be based on a variety of factors, including but not limited to your relevant professional experience and qualifications: your certifications, training, and educational achievements; your geographic location; and Corcentric business and organizational requirements. It is expected that the base salary for this role will be between $80,000-$100,000, annually, plus eligibility for our annual discretionary bonus program. 

We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including:  

• Generous annual paid time off program that increases with tenure 

• Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you  
• An annual paid day off to volunteer for causes that are near and dear to you 
• Paid maternity, paternal/secondary caregiver, and adoptive parent leave 
• Company-paid life and disability insurance 
• 401k program with a company match 
• Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution 
• Dental plan – including orthodontia coverage 
• Vision plan – including discount for LASIK surgery 
• All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible! 
• A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services 

EEO Statement 

Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.  

Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. 

 Work Environment & Physical Demands 

This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to see, talk, and hear.  Willing and able to travel as required by job responsibilities and business needs.