Collections Analyst

CQS S.A., a leading Greek company in customer relationship management services, has been recognized as the #1 Top Employer in Greece for 2024 on Poudouleveis.gr! Join a team celebrated for its outstanding workplace culture!

With over 1,850 employees, CQS collaborates with major Greek and multinational companies across industries such as telecommunications, energy, retail, banking, and insurance.

We are seeking a detail-oriented Collections Analyst to support our Call Center operations. This role focuses on analyzing data, monitoring collection activities, and providing insights that help our teams achieve their targets while ensuring smooth processes and a high standard of service.

Key Responsibilities

• Monitor and analyze call center performance related to collections activities
• Prepare daily, weekly, and monthly reports on collections KPIs
• Identify trends, risks, and improvement opportunities in customer payment behavior
• Provide insights and recommendations to improve collection strategies
• Support the call center team with accurate data, tools, and reporting
• Ensure compliance with internal procedures and industry regulations

Requirements

• Bachelor’s degree in Finance, Business Administration, or related field (preferred)
• 1–3 years of experience in data analysis, reporting, or a support function (experience in collections or call center environment is a plus)
• Strong analytical skills and proficiency in Excel (knowledge of reporting tools/BI systems is a plus)
• Attention to detail and ability to work with large datasets
• Good communication skills to collaborate with call center teams and management
• Fluency in Greek and good command of English

What We Offer

• Competitive salary package
• Ongoing training and career development opportunities
• A collaborative environment in a company recognized among the Top Employers in Greece 🎉