Collection Specialist (Capital)

About Bosta:  Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.  We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. About The Role! The Collection Specialist is responsible for ensuring timely loan repayments and maintaining a healthy portfolio quality for the Bosta Capital. The role involves monitoring overdue accounts, conducting follow-ups through calls, negotiating repayment plans, and coordinating with loan officers to implement recovery strategies Job Code: Job Responsibilities

Monitor daily, weekly, and monthly loan repayment schedules to identify overdue accounts.

Conduct collection follow-ups through phone calls

Negotiate repayment arrangements and provide guidance to clients on settling outstanding balances.

Maintain updated and accurate records of client contact, promises to pay, and payment outcomes.

Escalate difficult or high-risk cases and recommend appropriate legal or policy action when necessary.

Educate clients on financial discipline, repayment obligations, and the impact of late payments.

Job Qualifications

Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field.

Strong communication, negotiation, and interpersonal skills.

Good understanding of microfinance lending principles and credit assessment.

Very Good in MS Office (Excel, Word) .

High level of integrity, professionalism, and customer-service orientation.

1–3 years of experience in loan collections, credit control, microfinance, banking, or related roles.