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Example Corp

Collection Agent

Wichita , United States

AI overview

Utilize your customer service skills in a dynamic call center environment, focusing on collecting past due revenue while ensuring positive customer interactions.

*** This is where your organization can create a consistent intro to all of your jobs, creating consistency in voice and messaging across all job posts

*** C'est ici que votre organisation peut créer une introduction cohérente à tous vos emplois, en créant une cohérence dans la voix et la messagerie dans tous les postes.

Collections Specialist
Collections Call Center Representative

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Work Schedule:

The earliest work schedule would start at 8 a.m.

The latest work schedule would start at 9 p.m.

We do have a need for flexibility to work Saturdays now and Sundays in the future.

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Bring your customer service skills and exceptional phone etiquette to our dynamic call center!

Right now, we are seeking Collections Call Center Representatives to join our collections team. Our energized and entrepreneurial culture is ideal for challenging your skills, expanding your experience, and growing your career. If you’re experienced in collections, customer service, and/or sales, a rewarding career is just a click away! Apply today!

As a Collections Call Center Representative, you will collect unpaid/past due revenue with the overall intent to return the customer back to good standing. You will be responsible for providing respectful and courteous service on every call to create a positive experience for the customer.

Responsibilities include:

  • Verifying account information and updating as needed
  • Documenting each call
  • Meeting and exceeding company collections standards as well as call quality standard scores
  • Complying with FDCPA and state legal requirements
  • Providing appropriate payment options and negotiating according to language of company loan agreements
  • Obtaining debit or credit card data from customer and save in customer record

Job Requirements:

As a Call Center Collections Representative, you’ll have opportunities to take initiative and provide solutions for challenges on a daily basis. A positive attitude, excellent communication skills, strong problem solving abilities, and sound judgment are essential for success in this role.

Specific requirements:

  • High school diploma or GED
  • 6+ months of phone-based collections, customer service, or sales experience
  • Call center collections experience, a plus
  • Data-entry experience
  • Successful decision making and negotiating abilities
  • Attention to detail and ability to multi-task
  • Ability to work a flexible schedule
  • Ability to work in a MS Windows-based environment

*** Similar to the introduction that can precede all job descriptions, an outro can also be formatted for consistency on all posts

*** Semblable à l'introduction qui peut précéder toutes les descriptions de poste, une outro peut également être formatée pour la cohérence sur tous les messages

 Example Corp

We love hiring so much that we built a whole company around it. Fun fact: We’re hiring right now! (not a real company) We work out of a nice office in NYC’s Union Square neighborhood and one in San Francisco by the ballpark. We're ambitious, friendly, driven, and passionate. Everyone who works here is paid well, gets a full slate of benefits, and enjoys amazing office snacks. Want to be a part of a brilliant team working on projects that matter? Join us!   Collaborate with great people.  We're passionate about helping companies build top-notch team, and we couldn't be more proud of the team we've built for ourselves. It's easy to love your job when you get to work with people like this every day.   Grow at Example Corp.  We trust you to do your job from day one and know that your career development is essential to all of our success.   Contribute to a diverse and inclusive culture.  We fully believe that people being their authentic selves do their best work, and Greenhouse prioritizes creating an environment that supports that.   Engage with our founders.  Our leadership team prioritizes accessibility and transparency. Our founders host a monthly AMA (Ask Me Anything) where they answer all questions, both large and small.   Work in an environment that people love. Need proof? We are Best Places to Work winners on both coasts and have a 4.9-star rating on Glassdoor.

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