Collaboration Engineer

Collaboration Engineer

We are seeking an experienced Collaboration Engineer to join Intuitive’s IT Digital Workplace team in Sunnyvale, CA. In this role, you will be the technical owner and administrator for the suite of enterprise collaboration tools used across Intuitive. You’ll ensure our employees can communicate, share information, and collaborate seamlessly using platforms like Zoom, Microsoft Teams, SharePoint Online, Box, Unily, Lucidchart, Smartsheet etc.. The Collaboration Engineer will drive the configuration, maintenance, and continuous improvement of these systems, provide expert user support, and ensure integration and security compliance across all collaboration platforms. This is a hands-on technical role requiring a mix of platform administration, user support, scripting/integration, and cross-functional coordination to deliver a world-class digital workplace experience.

Roles & Responsibilities

• Administer and support Slack, Zoom, Teams, SharePoint, Box, Unily (Leo), Smartsheet, and Asana to ensure secure, reliable, and user-friendly collaboration experiences across the organization.
• Manage user provisioning, licensing, and platform configurations, ensuring tools are optimized for performance, compliance, and aligned with enterprise standards and business requirements.
• Develop and maintain user-facing documentation, training materials, and onboarding resources to promote effective tool usage and increase employee productivity across collaboration platforms.
• Implement and enforce governance, security, and data retention policies across all collaboration tools, ensuring compliance with legal, regulatory, and internal IT standards.
• Build and maintain integrations and automations using APIs and scripting to streamline workflows, reduce manual tasks, and enhance cross-platform collaboration capabilities.
• Collaborate with your assigned internal customer teams to align collaboration tools with evolving business needs, ensuring seamless integration into employee workflows and processes.
• Lead or support collaboration-related projects, including tool rollouts, migrations, and upgrades, while managing timelines, stakeholders, and change communication.
• Monitor platform usage, adoption trends, and performance metrics to identify opportunities for improvement and drive continuous enhancement of the digital workplace experience.

Experience & Skills

• Minimum 5 years of IT experience, including at least 3 years managing enterprise collaboration platforms in a mid-to-large scale corporate environment.
• Proven hands-on experience with at least few of the following tool - Slack, Zoom, Microsoft Teams, SharePoint Online, Box, and Unily (Leo intranet), including platform administration and user support.
• Expert level experience with collaborative work management tools such as Smartsheet and Asana, including user provisioning, license management, customization and workflow optimization.
• Proficiency in scripting languages like PowerShell or Python, and experience using APIs to automate tasks and integrate collaboration tools with enterprise systems.
• Strong understanding of identity and access management, including integration with Okta or Azure AD for single sign-on, provisioning, and secure access control.
• Excellent troubleshooting skills with the ability to diagnose and resolve complex issues across multiple platforms, ensuring minimal disruption to end users.
• Experience implementing IT governance, compliance, and data retention policies across cloud-based collaboration platforms in regulated or security-conscious environments.
• Strong communication and documentation skills, with the ability to translate technical concepts into clear guidance for non-technical stakeholders and end users.

Minimum Education

• Bachelor's degree in Business, IT, Computer Science, or Data Science.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.