CloudOps Engineer

Job ID 8098

Why Ness

We know that people are our greatest asset. Our staff’s professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world’s leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.

You’ll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.

You’ll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities, and attractive compensation.

Requirements and responsibilities

The Cloud Operations Engineer works as an operational resource for a specific software application or suite of applications and accompanying infrastructure. ​This includes implementation of new systems as well as providing mid-level and escalation support for other groups and working to resolve production issues in conjunction with development, operational, and architectural resources. 

What you’ll do

• Work with various NICE departments (Support, Product management, R&D) and customers around the globe for end-to-end resolution of issues focusing on systemic issues and product stabilization/improvement;
• Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates ;
• Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations;
• Install, configure, and upgrade production environments with a heavy emphasis on consistency and accuracy;
• Strong Account Management skills;
• Participate in knowledge transfer activities as required.

What you’ll bring

• Bachelor's degree in Computer Science / Software Engineering (or similar);
• 4+ years of experience working within application or software support and/or installation;
• 2+ years of experience working within public or private cloud environments;
• 2+ years of experience working in a Windows based environment including both production and personal systems;
• 3+ years of experience working with NICE WFM products;
• 3+ years communicating in English in a technical field;
• Experience working with WFO related software (WFM, QM, etc.);
• Experience in Web Applications support Experience in Database Troubleshooting and Tuning (MS SQL);
• Experience in Scripting languages (Shell, PowerShell, etc.);
• Experience as IT (Network and system) that worked on Server issues mainly;
• Strong troubleshooting and problem-solving skills;
• Experience in customer support serving global customers.

Not checking every single requirement?

If this role sounds good to you, even if you don’t meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills.

Let’s meet and you may just be the right candidate for one of our roles.

At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.