Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others
Responsibilities
Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities
Collaborate and communicate effectively with peers, internal application and software development teams
Prioritize and communicate product defects and enhancements to development teams
Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
Enhance personal and professional growth by participating in Internal Development Programs
Work in a strong team environment
Qualifications
Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)
Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies
Windows/Linux system administration knowledge
Minimum of 2 years of IT customer service experience / strong customer focus
Minimum of 1 year of MicroStrategy Platform usage or administration knowledge
Able to support Strategy customers during EMEA hours
Strong analytical and troubleshooting skills and experience
Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure
Excellent oral and written English communication skills
Preferred
Cloud Certifications (AWS, Azure, Google Cloud)
Additional Information
The recruitment process includes online assessments as a first step (English, logic, business) - we send them via e-mail, please check also your SPAM folder
We work from the Pune office 4 times a week
MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.As a global organization, MicroStrategy seeks to provide exceptional career opportunities for people with diverse backgrounds and experiences. We recognize that having a diverse workforce enables us to leverage the strengths and qualities that are unique to each individual. We believe that having a culture of inclusion encourages innovation and that this in turn drives agility and value for our employees, partners, and customers. Values: Be Engaged, Precise, Agile, Transparent, and Cheerful
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