Cloud Support Engineer I

Job Description 

Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others. 

Responsibilities  

• Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies. 
• Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance. 
• Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities. 
• Collaborate and communicate effectively with peers, internal application and software development teams 
• Prioritize and communicate product defects and enhancements to development teams. 
• Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums. 
• Enhance personal and professional growth by participating in Internal Development Programs. 
• Day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.  
• Incident response including troubleshooting of the infrastructure related issues and collaboration with Engineering team on troubleshooting of platform related issues.  

Qualifications 

• Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) 
• Exposure to Kubernetes, Python, REST API, Java, SQL, HTML, or XML/XSL technologies 
• Windows/Linux system administration knowledge 
• Functional knowledge of cloud technologies and service providers like Azure, AWS, and GCP 
• Experience with Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies 
• Strong analytical and troubleshooting skills 
• Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure 
• Excellent oral and written English communication skills 
• Preferred: Cloud Certifications (Linux Foundations, Kubernetes, AWS, Azure, Google Cloud) 

Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, gender, sex, sexual orientation, gender identity, disability, veteran status, age, genetic information, or any other legally-protected basis.

Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process.  If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at [email protected].

Visit Strategy’s Careers page for additional information.