Responsibilities

Implement observability tooling to monitor AWS EKS-based systems focusing on performance, reliability, and scalability.
Participate in on-call rotations, providing critical support as needed. Ensure timely response to incidents and support requests, collaborating effectively on solutions.
Conduct root cause analysis and implement preventative measures to minimize toil and impact on customers.
Lead and participate in incident retrospectives to enhance future response efforts.
Ensure that architecture and deployment models are sufficient to support SLA commitments and are well prepared for future problems of scale.
Apply software engineering best practices to comprehensively address and resolve problems.
Collaborate with product support teams to improve reliability, drive efficiency, and enhance customer experience through self-service tools and automation.

Qualifications

2-3+ years of a successful cloud operations, software engineering, or technical operations career within reputable technology firms, particularly with large-scale cloud applications.
Experience building observability platforms and using monitoring tools, such as Datadog.
Experience driving incident response best practices and using incident management tools, such as PagerDuty and JSM Ops.
Experience deploying and supporting containerized applications on cloud platforms, preferably EKS on AWS.
Experience with infrastructure as code technologies, such as Terraform.
Experience with languages like Python, JavaScript, or Go.
Familiarity with DevOps and CI/CD methodologies.
Bachelor’s degree in Computer Science or related field.

Cloud Site Reliability Engineer

AI overview