Main Purpose of JobTo build on expertise in service delivery and best practice, the role is to deliver exceptional training to healthcare staff throughout the country and internal staff in the use of the Open Evolution clinical system and associated programs. To truly understand the needs of the customer and tailor the training to ensure best possible experience.Key Tasks

1.To liaise with Practices, Health boards and CCG’s, to identify training needs

2. Responding to enquiries / queries regarding training and attending meetings & User Group meetings

3. Organising, planning and delivering training sessions following the company process

4. Delivering training in a variety of settings and having the ability to adapt the training session to meet user requirements

5. Updating company training documentation

7. To promote the Company and its’ products and to maintain a knowledge of current and future developments with the Company

8. To take training support calls from the Service Desk when in the office, ensuring the call is logged & updated accordingly

10. Attend exhibitions, road-shows and other sales events in order to demonstrate the clinical software and assist with questions relating to the company products

Knowledge & Skills

The post holder should have a good general education preferably to GCSE level, particularly in Maths and English. A medical background, preferably within General Practice and previous use an IT Clinical System used in a healthcare setting, would be desirable but is not essential. The applicant should be able to work under pressure, and have the ability to prioritise and work to deadlines with minimal or no supervision. Training Mentoring and coaching experience as well as General computing qualifications is advantageous but not essential.

The post holder must hold a full, clean, current driving licence, have good communication and interpersonal skills as well as being methodical and have the ability to follow Company procedures.

Working Environment

Mostly at customer’s premises, some of which could involve extensive travel. The post holder will be required to stay in overnight accommodation where necessary this will be agreed with your line manager. The customers list could change depending on the acquisition of new sites.

Time will be required in the office to attend meetings, dealing with customer enquiries, planning and writing training materials, investigation work, and to complete essential documentation in internal systems to support the customers as required but this will depend on where the post holder is based.

Other Company benefits

28 Days annual leave (inc. Bank Holidays) increasing to 33, pro-rata.
Pension scheme,
Health Care Plans,
Salary sacrifice bicycle schemes
Plus many more.

Clinical Systems IT Trainer Level 2 REVISED