Clinical Supervisor

Work Environment:

• This position is Hybrid Based; Naperville, Illinois with a minimum of 3 days onsite.  
• Working Hours: Total 37.5 actual working hours per week, or 7.5 hours per day (not including lunch). You will be entitled to 1 hour unpaid lunch break per day, hence the full working day is 8.5 hours per day or 42.5 hours per week.
• It may be requested to work overtime and weekends for special program events as required

About this Role 

This role is to assist with overseeing the day to day operations and management  of the digital laboratory to ensure high-quality digital slide production, technical expertise in anatomic pathology workflows, ensure turn around times and regulatory standards are upheld at all times. The supervisor provides technical expertise, staff leadership, and process optimization to support clinical, research, and pharmaceutical digital and anatomic pathology initiatives.

Responsibilities: 

• Supervise daily digital pathology operations, including whole slide imaging (WSI), image ingestion, data transfer, image upload  and archiving.
• Maintain and troubleshoot digital pathology hardware and software including maintenance and calibration(e.g., scanners, image viewers, automation).
• Supervise the implementation and validation of new equipment.
• Receive, accession, scan and digitize all stained slides and upload in preparation for pathologist review and reporting.
• Perform and oversee quality control on scanned images (focus, color accuracy, tissue completeness).
• Review and audit transcription data for accuracy, consistency and adherence to quality standards.
• Manage slide scanning queues, turnaround times, and throughput requirements.
• Oversee the daily logistics operations, including receiving, storage, packing, shipping, and transportation. 
• Monitor inventory levels and assist with cycle counts, stock rotation, and reconciliation.
• Ensure all logistics operations meet quality, safety, and regulatory requirements (e.g., OSHA, ISO standards).
• Respond to incoming calls, voicemails, and email tickets requesting assistance with the technology platform
• Basic troubleshooting of customer support problems
• Track and document technical problems
• Escalate technical issues to other team members when appropriate
• Ensure accurate capture of pathology services for billing including pathology reporting, special stains, IHC, molecular tests, consultation services and digital pathology charges. 
• Collaborate with coding and billing teams to verify correct CPT/ICD coding and documentation.
• Ensure turnaround times and KPIs are adhered to at all times
• Develop, implement, and monitor SOPs for pathology processes.
• Ensure adherence to regulatory standards (e.g., CLIA, CAP, GxP, OHSA, HIPAA as applicable) and maintain patient records in accordance with all data protection protocols. 
• Identify process bottlenecks and implement improvements to increase efficiency, accuracy, and throughput.
• Track and resolve QC issues; maintain documentation for audits and inspections.
• Ensure version control, data integrity, and secure handling of digital pathology datasets.
• Mentor team members to ensure high productivity and adherence to standards.
• Analyze workflow bottlenecks and implement improvements to enhance efficiency and reliability. 
• Create staffing schedules and manage staffing levels and workload distribution to ensure effective operations and adequate coverage during people workloads. 
• Orient and train employees, verifies their competency, and identifies opportunities for skill development through teaching and continuing education programs.
• Collaborate with cross functional teams to optimize system performance and interoperability.
• Assist with out of office hours support when required
• Assist with Research Pathology technical support as required 
• Act as Responsible Person/Supervisor in absence of Manager
• Delegation of lab tasks as assigned by Manager/in the absence of Manager
• GLP and other regulatory responsibilities (S.O / D.A.)
• Principal Investigator for Good Lab Practices
• Dedicated support for other functional roles
• Comply with applicable health and safety requirements

Required Skills and Experience:

• Bachelor’s Degree in Pathology, Laboratory Technology, Healthcare Administration, or related field of study.
• ASCP certification (HT, HTL, CT, PA, or related) strongly preferred.
• Experience with LIS systems is an advantage.
• Familiarity with digital pathology systems and image management tools.
• Experience with medical billing, CPT/ICD coding, and revenue cycle processes in pathology.
• Demonstrated leadership skills and/or people management skills/qualification
• Strong communication skills
• Basic IT troubleshooting experience 
• Experience working with an electronic documentation system 
• Organized and diligent with activities
• High attention to detail and accuracy
• Motivated and independent worker
• Good customer service skills and ability to work with various groups (internal and external customer base)
• Experience with GLP regulations or software 
• Good time keeping skills and ability to meet timelines
• Proactive with improving document control and training process

Required Soft Skills 

• You will have shown leadership skills in previous positions and are keen to develop these skills further by owning your role from end to end. 
• You bring a sense of urgency to the work that you do and are able to execute on tasks by using your initiative
• You enjoy innovating and bringing new ideas to the table
• You like to have autonomy in your role and the independence to manage your own time and workload. 
• You are highly collaborative and  enjoy working with lots of different teams and people
• You thrive in a fast paced environment and can manage changing priorities. 
• You have great written and oral English language skills
• Willing to learn and be proactive in developing skills & experience

What are the benefits of working with Deciphex? 

• A true sense of meaning in your work by contributing to better patient outcomes. 
• The opportunity to work alongside a world-class high performing team in a hyper-growth startup environment with. 
• A chance to work on exciting and challenging unique projects. 
• Regular performance feedback and significant career growth opportunities.
• Competitive salary.
• Competitive annual leave with an additional paid Christmas holiday.
• A highly collaborative and supportive multi cultural team.

About the Company

Diagnexia, a subsidiary of Deciphex: Accelerating Certainty and Pioneering Pathology Services. Diagnexia, a leading provider of pathology services, operates as a subsidiary of the parent company, Deciphex. Established in Dublin in 2017, Deciphex has rapidly expanded to become a global team of over 190 professionals, offering innovative software solutions to address the pathology gap in both research and clinical areas. With a mission to accelerate the drug development process and provide timely, accurate diagnoses for cancer patients, Deciphex has established a strong presence through its offices in Dublin, Exeter, Oxford and Chicago.

As part of the Deciphex family, Diagnexia leverages its expertise to provide cutting-edge diagnostic solutions to healthcare organizations worldwide. Our cloud-based platform enables hospitals to easily and rapidly send cases for a consultation to our team of expert subspecialists. We are dedicated to improving patient outcomes and helping healthcare organisations stay at the forefront of the industry. 

We are software developers, clinical specialists, AI engineers, operations professionals and so much more, all working as one team to support our customers and patients.  Our team culture is built on trust. We give our team the space they need to deliver results and the environment to ensure they can enjoy doing it.

We are looking for highly motivated  individuals who are excited to take on challenges and value making a difference in their day-to-day work. This is a unique opportunity to make a difference in the emerging Digital Pathology field.