Clinical Site Representative

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".

We are looking for a Clinical Site Representative to join our team! Our ideal candidate will have prior customer service experience. You should be eager to contribute to an innovative clinical study project aimed at advancing the science and practice of preventive medicine. This project involves offering and studying Proactive Screening Whole-Body MRI Examinations (“Prenuvo Scans”) in the setting of a Prenuvo-sponsored clinical study operated out of the Hercules Research Center site at 118 Arsenal Yards Blvd, Watertown, MA 02472). 

This is an on-site location, so candidates from the Boston area or those who would be willing to relocate would be preferred.  Candidates should reside within an up-to 45-minute commuting distance from the clinic site.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You'll Do

As a Clinical Site Representative, you will conduct consultative pre-recruitment calls with potential patient participants interested in undergoing the Prenuvo scan and participating in the research study. You will prescreen their research study eligibility based on predefined inclusion and exclusion criteria, and follow-up to schedule formal on-site study recruitment, enrollment and scanning appointments with the clinical’s Research and Clinical Teams. The role includes continuing to ensure a smooth and positive experience for participants after booking their appointments including through on-site check-in and then post-scan follow-up - ensuring they feel well-taken care of throughout their journey. You will prioritize their well-being throughout the process, this is our top priority!

Consultative Prerecruitment /Prescreening calls

• Handle incoming inquiries (phone, chat, email) about the clinical research study and Prenuvo scans
• Provide information and answer questions to prospective participating patients about the research study and the medical services being offered and studied through it, as well as clarify appropriate candidacy to participate in the clinical study
• Schedule appointments for eligible candidates who elect to proceed to a formal study recruitment, enrollment and scanning encounter on-site

Administrative Tasks

• Handling patient appointment reminder calls
• Respond to patient emails and requests
• Maintain clinic cleanliness, organization, and supplies

Patient Support

• Assist with pre-scan questions and completing medical intake forms
• Address post-scan processes, questions and concerns
• Troubleshoot issues and send out scan reports

Pre-scan Patient Outreach 

• Appointment Reminders
• Safety and Health/Medical intake form completion status reviews and reminders prior to arrival

Patient Arrivals & Intake

• Verify patient identity and perform standard intake processes
• Assist with medical intake form completion
• Ensure patients are comfortable and well-informed regarding what to expect during the scan
• Communicate with the MRI Technicians 
• Assist patients with report access and app installation issues, as needed

Patient Post Scan Support

• Perform standard check-out processes
• Explain next steps to patient-participants
• Assist with Nurse Practitioner results-review call scheduling
• Coordinate report distribution and health practitioner communication

What You'll Bring

• Experience with patient care, such as a background in nursing, could be an asset
• Prior experience in customer service would be expected to be a benefit
• Strong, outgoing team players with genuine empathy for patients
• You’re reliable and self-motivated - excited by fast-paced work, and are able to work well under pressure
• Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
• Be a fast-learner who retains information and adapts quickly
• Ability to multitask and prioritize in a fast-paced environment
• Professionalism - you will personify the welcoming face of our clinics and services, preserving patient well-being and confidentiality above all other priorities
• Understanding and exhibiting a high emphasis on patient privacy and confidentiality
• Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount
• Passion for the Prenuvo clinical mission and the scientific endeavor of this clinical research study

Our Values

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member 
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize 
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable! 
• Retirement made easy! We offer a 401(k) plan to our US employees to  help you save for the future, with company contributions to support your financial goals. Plan for tomorrow while you grow with us today!
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• The wage for this role ranges from $25 - $36 per hour in local currency depending upon experience

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to [email protected].