Clinical Pharmacy Operations Coordinator (Remote)
TLDR
Support day-to-day pharmacy operations workflows, ensuring task accuracy and efficiency while collaborating with clinicians and internal teams in a remote environment.
Core Pharmacy Operations Support & Task Execution
Support daily pharmacy operational workflows and administrative tasks to ensure timely and accurate prescription processing
Assist with prescription drafting preparation and documentation workflows for clinician review and signature
Monitor operational queues and escalate delays, missing information, or workflow concerns appropriately
Maintain accurate documentation within prescribing platforms, EHRs, pharmacy systems, and internal operational tools
Ensure assigned tasks are completed efficiently, accurately, and in accordance with SOPs and compliance requirements
Clinician & Internal Team Support
Provide frontline operational support to clinicians and internal teams for routine pharmacy workflow questions and requests
Assist with resolving straightforward operational issues using established workflows and guidance from senior team members
Escalate complex, clinical, or technical issues appropriately and with clear documentation
Member Support & Customer Experience Collaboration
Support member-facing pharmacy workflows, including prescription status updates and coordination tasks
Collaborate with the CX team to assist with basic prescription-related member issues and inquiries
Help ensure members receive timely communication and operational support related to pharmacy workflows
Operational Learning & Process Improvement Support
Develop foundational knowledge of prescription lifecycles, pharmacy fulfillment processes, and operational workflows
Identify workflow inefficiencies or recurring issues and communicate observations to senior team members
Support process improvement initiatives, audits, reporting tasks, and operational cleanup efforts as assigned
Demonstrate curiosity, initiative, and willingness to learn new systems and workflows
Quality, Compliance & Documentation
Follow established SOPs, regulatory requirements, privacy standards, and quality expectations consistently
Support documentation, audit preparation, and quality assurance activities as needed
Maintain a high level of accuracy and attention to detail across all assigned work
Additional Responsibilities
Perform other duties as assigned to support evolving clinical, operational, and business needs
Required
High school diploma or equivalent
Strong attention to detail and organizational skills
Ability to manage repetitive, task-based work with accuracy and consistency
Strong written and verbal communication skills
Comfort learning and working within multiple technical systems and workflows
Ability to prioritize tasks and operate in a fast-paced environment
Ability to work a Tuesday-Saturday schedule; occasional holiday coverage may be required
Preferred
Medical Assistant (MA), Medical Technician certification, or Pharmacy Technician certification
Experience in healthcare administration, healthcare operations, customer support, or pharmacy support environments
Exposure to EHRs, pharmacy systems, or healthcare operational tools
Interest in healthcare operations, pharmacy workflows, or digital health environments
Traits for Success
Reliable, detail-oriented, and organized
Eager to learn and develop operational expertise
Comfortable asking questions and escalating appropriately
Positive, collaborative, and team-oriented
Demonstrates initiative and ownership within assigned responsibilities
Able to maintain accuracy and focus in a high-volume environment
Remote working environment
Company provided computer and other required equipment
Generous benefits package including Healthcare, Dental and Vision
Complimentary Lifeforce Membership for Full Time Employees
We are committed to fostering a diverse and inclusive workplace and encourage candidates from all backgrounds to apply.
Please note that job scams are on the rise. If you are contacted for this role, it will be from a team member with an email address domain of @mylifeforce.com. Our company does not use Microsoft Teams and will never ask you to disclose your banking information.
#LI-REMOTE
Lifeforce builds proactive and personalized health programs centered around longevity medicine, catering to individuals looking to enhance their long-term wellness. With expertise from leaders in top medical institutions, we stand out as the largest program of its kind, leading the charge in transforming health management.