We are seeking a motivated and enthusiastic professional to join our Benefits Guided Care department as a Clinical Operations Specialist. In this role, you will play a crucial part in providing exceptional support and service to our clients.
Key Responsibilities
•Manage case and patient calls with professionalism
• Efficiently handle outpatient clinical calls within 6 minutes
Requirements
Skills & Qualifications
Technical Requirements
• Registered Nurse (RN) with 3 years of bedside experience
• Experience in ER, ICU, or OR is a plus
• Ability to type 45+ WPM with precision and accuracy
• Strong technical proficiency and comfort with online independent study
• Capability to memorize and consistently apply key scripts verbatim
• Able to navigate complex decision trees and apply foundational principles
Soft Skills
• Self-motivated with a passion for learning and professional development
• Exceptional communication skills—direct, concise, and engaging
• Comfortable with repetitive tasks and structured processes
• Strong organizational and problem-solving skills
• Ability to receive and apply feedback proactively
• Must demonstrate initiative, professionalism, and adaptability
Working set-up: Onsite at Ortigas
Shift days, hours and time zone: 10:45am - 7:15pm CT - change in day light savings
Staff4Me is a leading provider of comprehensive back-office support services, empowering businesses to thrive in today’s dynamic market. With over 20 years of experience and a global workforce of 8,000 professionals, we specialize in offering tailored solutions that drive efficiency, innovation, and growth.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Operations Specialist Q&A's