Clinical Operations Manager (Reproductive Health)

Our client is a rapidly growing fertility and reproductive health practice with multiple locations across Manhattan. Having expanded from a small team during the pandemic to over 70 employees today, they are now seeking a seasoned healthcare operations leader to help scale their clinical infrastructure and support their continued growth. They are expanding their locations and footprint.

This is a hands-on leadership role within a fast-paced, patient-centered environment where efficiency, initiative, and adaptability are highly valued. The organization prides itself on a friendly, flexible, and performance-oriented culture that prioritizes getting things done without unnecessary bureaucracy.

About the Role

The Clinical Operations Manager will oversee all day-to-day clinical functions across the practice's Manhattan locations. Reporting directly to the CEO, this individual will be responsible for ensuring efficient patient flow, maintaining compliance with healthcare standards, supporting clinical staff, and implementing the leadership's strategic vision.

Key priorities will include streamlining operations across multiple offices, improving communication systems for staff and patients, and optimizing their communications infrastructure. This role will be responsible for establishing clear protocols across all locations, achieving higher patient satisfaction rates, and driving stronger staff engagement.

Key Responsibilities

• Oversee daily clinical operations across all locations, including patient flow, clinical workflows, and staff coordination
• Lead, supervise, and support medical assistants and nursing staff, fostering a collaborative and professional team environment
• Manage clinical schedules, staffing assignments, and resource allocation to ensure smooth daily functioning
• Ensure compliance with healthcare regulations including HIPAA, safety protocols, Quad A, and JCAHO-like accreditation standards
• Maintain responsibility for daily compliance tasks (logs, forms, safety checklists) and long-term inspection readiness
• Develop and implement clinic policies, procedures, and workflow improvements to enhance efficiency and patient satisfaction
• Coordinate closely with medical providers to optimize service delivery and clinical operations
• Oversee medical supply management including ordering, inventory tracking, vendor relations, and cost management
• Lead onboarding, training, and continuing education for clinical staff
• Execute strategic and operational initiatives as set forth by the CEO

The Ideal Candidate

We are seeking someone who is efficient, proactive, and possesses solid executive-level knowledge of the healthcare industry. The right candidate will be a strong leader who can guide teams effectively without being overly prescriptive—someone who can adapt to a dynamic environment where decisions are made quickly and results matter

Requirements

Qualifications

Required

• Master's degree (MBA, MHA, MPH, MSN, or other healthcare/clinical master's)
• Minimum 5 years of experience in healthcare management or clinical operations in a hospital or medical practice setting
• Proven experience leading clinical teams (nursing, medical assistants, or similar)
• Strong understanding of clinical workflows and healthcare operations
• Knowledge of healthcare regulations and accreditation standards (JCAHO, DOH, OSHA)
• Excellent organizational, leadership, and problem-solving abilities
• Strong communication skills with ability to liaise effectively with staff, physicians, and patients
• Schedule flexibility including occasional after-hours or weekend availability as needed

Preferred

• Experience in fertility, reproductive health, or women's health settings
• Familiarity with EHR systems and clinical management software
• Understanding of call center operations

Benefits

• Base salary: $120,000 – $180,000

• Performance bonus potential
• Generous PTO policy
• 401(k) with employer matching
• Comprehensive health insurance
• Dental insurance
• Vision insurance

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

Privacy and Pay Equity:

• California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com.
• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
• Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

• Rhode Island: We do not request or require salary history from applicants.
• Connecticut: We provide wage range information upon request or before discussing compensation.
• New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.