Clinical Operations Associate

About SonderMind

At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram and Linkedin

Additionally, we expect all team members to effectively leverage modern AI technologies as part of their everyday workflow, and to continuously adapt as new tools emerge. Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot or other industry-standard AI productivity tools is expected and considered essential for success at this company.

About the Role

SonderMind is on a mission to make high-quality, personalized therapy accessible to everyone. As a Clinical Operations Associate, you will be a key contributor to the smooth execution of clinical programs and quality initiatives that directly impact our ability to deliver excellent care. You will work closely with cross-functional teams to ensure clinical projects run efficiently, quality standards are met, and data drives meaningful decisions. This role exists to support operational excellence across clinical initiatives, ensuring that the right processes, reporting, and workflows are in place to improve client outcomes and provider experiences.

What you’ll do

• Collaborate with clinical, customer support, product, and analytics teams to build scalable processes ensuring timely care for high-risk clients.
• Triage daily clinical quality cases, including gaps in care, documentation requests, and member outreach, ensuring timely resolution.
• Track and maintain key clinical quality metrics (HEDIS, STARs, preventive care measures) and support dashboards and internal reporting.
• Assist with preparation, validation, and submission of payer-required quality reports.
• Support planning and execution of clinical projects, including provider education and value-based care initiatives.
• Coordinate cross-functional tasks, maintain project trackers, and provide progress updates to stakeholders.
• Monitor adherence to SLAs, workflows, and escalation protocols, flagging issues and supporting corrective actions.
• Maintain accurate documentation, audit-ready files, and evidence for quality programs and accreditation activities.
• Assist in implementing process improvements to enhance efficiency and scalability of clinical programs.

What does success look like?  

• Triage and prioritize clinical quality cases to ensure timely processing and proper workflow.
• Accurately track, report, and provide insights on key clinical quality metrics to inform program decisions.
• Keep clinical projects and initiatives on schedule by maintaining clear updates and supporting cross-functional collaboration.
• Identify and contribute to process improvements that enhance operational efficiency and program scalability.
• Communicate effectively with clinical, analytics, and operational teams to ensure smooth execution of initiatives.
• Demonstrate reliability, attention to detail, and accountability in managing multiple projects and priorities independently.

Who You Are

• 1–3+ years of experience in clinical operations, healthcare quality, or behavioral health technology.
• 2+ years of project or program coordination experience, including tracking timelines, deliverables, and KPIs.
• Familiarity with NCQA standards, HEDIS measures, or payer quality reporting is strongly preferred.
• Proficiency in Excel, reporting tools, and workflow tracking systems; experience with Salesforce or EMRs is a plus.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities independently.
• Data-literate, proactive, and able to engage with multiple teams to support operational and clinical objectives.
• Associate’s or Bachelor’s degree in healthcare, public health, or a related field preferred. 
• PMP training preferred.

Our Benefits 

The anticipated salary range for this role is $68,000 - $78,000. Final compensation will be determined based on a variety of factors, including relevant experience, skills, education, and past performance. In addition to base salary, this position may also be eligible for equity.

As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work.

Our benefits include:

• A generous PTO policy, with a minimum of three weeks off per year
• A holiday schedule that follows standard U.S. holidays
• Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
• Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
• Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
• Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
• 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
• Join teammates from across the country at our annual company gathering
• Company shutdown between Christmas and New Year’s
• Supplemental life insurance, pet insurance, commuter benefits, and more

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.