About TailorCare

TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every step of the way.

TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with our corporate office located in Nashville.

About the Role

The PRN Clinical Navigator (CN) is a licensed Doctor of Physical Therapy (DPT) responsible for providing flexible, on-demand clinical support to our core Clinical Navigation team. This role is designed to create elastic capacity, ensuring high-quality patient engagement during demand surges, staff absences, or seasonal spikes.

As a PRN Clinical Navigator, you will utilize your clinical expertise to manage specific, high-impact tasks within the patient journey, such as conducting initial assessments and patient education, and/or longitudinal engagement through a patient’s care journey with TailorCare.

Responsibilities

The PRN Clinical Navigator operates within a clearly defined scope to supplement the core clinical navigation team during activated "triggers," such as high volume or PTO coverage.

Clinical Intake & Assessment

Manage and process patients in the pending queue to reduce wait times and prevent bottlenecks.
Conduct clinical assessments to determine patient needs and establish appropriate clinical pathways.
Conduct patient education through cadenced engagement to set expectations for the program and ensure adherence, as well as patient functional improvement.

Documentation & Quality

Complete all clinical documentation within established CN workflows and standardized decision trees.
Adhere to departmental quality oversight, including QA audits and feedback loops with CN Leads.
Identify and utilize clear escalation pathways for complex clinical cases.

Schedule & Commitment

General Availability: 2–3 days per week (approximately 2–4 hours per day) for overflow of patient needs; however, must remain flexible.
Coverage Support: 6–8 hour shifts as needed for planned PTO, onboarding, or training gaps; however, could be less based on patient demands.
Activation: Support is activated by Clinical Ops leadership based on demand thresholds or staffing transitions.

Qualifications

Required:

Doctor of Physical Therapy (DPT), Doctor of Physiotherapy, or Master of Physical Therapy (MPT)
Current, unrestricted PT licenses in Georgia, Texas and/or Colorado (Compact License preferred)
Willingness to obtain additional licensure in new states based on TailorCare’s market expansion
Minimum 3 years of relevant experience in physical therapy or MSK-related clinical roles, with demonstrated leadership or mentorship experience
Prior experience in digital health care navigation environments or telemedicine care delivery
Expertise in motivational interviewing, behavior change coaching, and empathetic communication
Strong written and verbal communication skills tailored to clinical and non-clinical audiences
Experience using data to optimize clinical workflows and identify opportunities for improved patient outcomes
Comfortable working in dynamic, high-growth, tech-enabled environments
High comfort level with technology, including Google Suite, CRMs, dual-monitor workflows, and real-time communication platforms

Preferred:

Prior exposure to managed care, commercial and medicare advantage populations, or value-based care models
Spanish-speaking preferred

Skills

Advanced patient communication and motivational coaching
Clinical decision-making and collaborative care planning
Data-informed clinical navigation and workflow optimization
Proficient in remote care tools and telehealth delivery
Peer mentorship and team support

Location & Work Hours

This is a 100% remote role. Candidates must be available to work hours aligned with Eastern/ Central/Pacific Time Zones, with flexibility for evenings and weekend coverage as needed.
Candidates must be willing to obtain additional state licensure as required for coverage in other markets/states as needed.

What's In It For You

Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.
Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.
Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.

TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.

Clinical Navigator PRN

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