Clinic Operations Manager - Multi-Site

• As Clinic Operations Manager (Multi-Site), you will oversee the operational performance of 2 clinics, each with a Front Desk Manager and up to 8 Patient Care Coordinators. You will ensure staff accountability, smooth workflows, and operational excellence, partnering with Clinical Directors and APP Leads to support prescribers and therapists.

  This is a high-autonomy role: you will run the clinics operationally while reporting KPIs and improvement strategies to the Director of Operations. This is not a clinical role, so healthcare experience is helpful but not required — we are looking for candidates with strong operations, leadership, and team management experience, including retail, hospitality, or multi-site service industries.

Responsibilities:

  Operational Leadership:

• Oversee daily clinic operations for 2 sites, including front desk, scheduling, and Patient Care Coordinator teams.
• Implement and maintain standard operating procedures to ensure efficiency and consistency.
• Partner with Clinical Directors and APP Leads to ensure prescribers are supported operationally.

  Staff Management & Accountability:

• Supervise Front Desk Managers and Patient Care Coordinators.
• Ensure accountability for performance, attendance, and workflow.
• Conduct regular coaching, retraining, and performance reviews.

  Multi-Site Coordination:

• Be present on each clinic site (3 days per week at one site, 2 days at the other, rotating weekly).
• Ensure operational consistency across sites, including scheduling, patient flow, and KPIs.

  KPI Ownership:

• Track and report metrics such as patient census, provider fill rates, appointment scheduling efficiency, and staff performance.
• Use data to implement process improvements and operational solutions.

  Team & Culture Building:

• Build a positive, accountable, and motivated operational team.
• Develop onboarding, training, and operational policies for front desk and patient care teams.

Qualifications:

  Required:

• 5+ years of operations or multi-site management experience (healthcare or other industries like retail, hospitality, fitness, or service).
• Demonstrated ability to manage and develop teams across multiple locations.
• Strong analytical and KPI-driven mindset.
• Excellent communication, delegation, and follow-through skills.
• Ability to manage flexible hours to support clinic operations (clinics open 8am–8pm).

  Preferred:

• Bachelor’s degree in business, healthcare administration, or related field.
• Experience implementing processes and standard operating procedures.

Why You’ll Love This Role:

• Opportunity to run multi-site operations with autonomy and authority.
• Make a real impact on clinic efficiency, staff performance, and patient experience.
• Competitive pay with performance-based bonus potential.
• Chance to bring operational expertise from outside healthcare to a high-growth organization.

• Full Time Salary: $95,000 - $105,000 (commensurate to years of experience)
• Bonus: 10-15% based on KPI performance
• Full comprehensive benefits package including health, dental vision, EAP services and more
• $100.00 Monthly Wellness Reimbursement/Stipend to promote your self-care routine & well-being
• 401k match up to 4%
• Opportunities for growth and professional development
• 20 days PTO + 5 Sick Days + 6 paid holidays